Job Description

Focused on the growth and development of their carrier portfolio, the Carrier Account Manager secures capacity to ensure shipments move in accordance with customer expectations and/or to enable digital matching of equipment to freight. The Carrier Account Manager role combines sales, account management, and operational execution to meet the transportation needs of the customer.Our hybrid work model of 3 days/week in office and 2 days/week remote gives you the flexibility and choice so you can create a career that enhances your life.The internal apply by deadline is EOB September 9, 2022. RESPONSIBILITIES:

Capacity Procurement:

• Secures capacity by balancing a portfolio of committed capacity as well as placing outbound calls and taking inbound calls generated from load boards. Autonomously negotiates commitments with carriers for volume, lane, and/or rates in alignment with longer term and/or strategic business opportunities
• Is focused on developing alternative capacity such as drop trailer, dedicated capacity and multi-leg movements as well as traditional coverage
• Develops a deep understanding of carrier’s business, goals, preferences, capabilities, equipment and expertise to maximize the relationship, capacity utilization and carrier satisfaction
• Uses expertise and knowledge of the market and carrier preferences to source and provide capacity in both contractual and spot market environments

Execution:

• Matches capacity to shipments so that assigned and open-board freight moves in accordance with customer expectations
• Manages communication with East Coast warehouse partner facility to ensure timely receipt for inbound products for consolidation
• Proactively works with Planners, Account Managers and Operations to facilitate day to day operations both from a capacity and warehouse perspective
• Generates reporting and paperwork critical to accurate inbound receipt of products into consolidation partner facilities
• Identifies discrepancies in reporting with warehouse partners and proactively works with Account Management and Planning to quickly and efficiently resolve issues
• Provides day to day problem resolution; identifies issues, determines the best course of action and implements solutions. Works closely with internal partners (account management, operations or leadership) on shipment updates, problem resolution and/or operational execution
• Proactively posts available capacity, using complete and accurate details, to enable efficient matching of freight to equipment
• Utilizes and interprets carrier analytics and internal pricing tools to guide informed buying/negotiating decisions that are within cost parameters and at market rates
• Ensures shipment updates are recorded within expected parameters to meet customer visibility demands
• Continuously develops and/or sells booking automation through tools such as Book it Now and Auto Tender to support organizational automated booking goals
• Actively participates and partners with truckload service line on strategic procurement activities

Internal and External Relationships:

• Develops a diversified carrier portfolio. Maintains and grows relationships through regular phone calls, emails and/or face to face visits. Serve as their CH Robinson representative, sells products and drives automation
• Participates in and/or leads carrier account reviews either independently or with collaboration from their manager; evaluates current and future business needs, discusses recent wins/losses and identifies opportunities for additional business
• Establishes contacts and builds relationships to form an internal network of resources comprised of commercial team members, service line partners, and operations teams

Quality:

• Automates carrier activities in accordance with company strategy. Accountable to learn and understand all automation tool options and keep abreast of industry changes or trends
• Ensures quality expectations are met on all executed shipments
• Complies with all internal trading rules
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS:

Required:

• High School diploma or GED
• Minimum 1 year of carrier sales experience

Preferred:

• Bachelor’s degree from an accredited college or university
• Service-oriented disposition: Approaches their work, takes action and makes decisions in the best interests of the customer and carrier
• Meets quality expectations: Demonstrates an understanding of the importance of quality and executes their work accordingly
• Takes personal accountability and consistently demonstrates follow through on the expectations of their role
• Has shown negotiation skills that reach outcomes that are mutually beneficial to the customer and carrier
• Thrives in a fast-paced, high energy environment, has demonstrated the ability to manage their time to ensure role expectations are completed with quality and within required timeframes
• Strong relationship building skills: Builds positive relationships with internal and external stakeholders. Shares information and provides support to other team members to ensure collective success of the team and C.H. Robinson
• Has consistently demonstrated an adherence to community trading rules and behavioral expectations
• Values a diverse and inclusive work environment

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.