IT Engineer I

Job Description

SimpliSafe, who we are:

At SimpliSafe, we design, develop, manufacture, and sell our own line of wireless, connected home security systems: home sensors, cameras, and locks. Our technology and service platform secures the homes of millions of Americans without the hassles, long-term contracts, or fees of traditional Home Security.

Protecting our customers and their families is a tremendous responsibility, and supporting our growing internal user base is an integral part of that mission. We’re looking for an IT Engineer who can provide world-class white glove technical support to join our team. Working with a team of IT Engineers, you’ll help keep our organization working smoothly by solving problems of all sizes.

In this role, you will:

• Assist with all IT-related concerns supporting our internal end users in Boston, Virginia, and the UK.
• Deliver white glove customer service while triaging and resolving technical issues for employees and contractors.
• Utilize excellent communication skills to partner with stakeholders, resolve technical issues, and collaborate with our IT, Infrastructure, and InfoSec teams.

Our ideal candidate possesses...

• 1-2 years of experience but open to learning about relevant experience in the IT field.
• Strong Mac skills: you know your way around the fringe features of a Mac, are unafraid to work on the command line, and know multiple ways of solving a problem on a Mac.
• Experience supporting Mac, Windows, and Chrome enterprise environments
• Knowledge of Google Workspace and other SaaS administration
• Excellent analytical and troubleshooting skills.
• A customer-first attitude.
• Exceptional verbal and written communication skills.
• The ability to triage, and to re-prioritize on the fly when things come up.
• A collaborative, thoughtful, friendly approach to customer service: as an IT engineer, you’re eager to help an end user in need, however complex (or simple!) the problem might be.
• The ability to maintain an even temperament 100% of the time: you’re cool & able to deliver under pressure, and always leave your customers happy.
• Both self-direction to work autonomously and a humble, team-player mindset.
• The willingness to pitch in, whether it is snaking cables through walls, fixing keyboards, or contributing to challenging technical projects.
• Last, but not least, a desire to learn different technologies and expand your skill set.

For extra credit...

• A fundamental understanding of networking, Wi-Fi, and servers: we want to hear about any and all hands-on experience you have here.
• Experience working with 3rd-party vendors/services/carriers
• Linux experience
• Strong Windows skills (we're a Mac shop, but Windows makes an appearance from time to time)
• Experience using and configuring OAuth or SAML authentication

About Simplisafe:

Simplisafe is a home security company that is based in Boston, MA which creates and sells self-installed security systems. Our company was founded by Chad and Eleanor Laurans in 2006 when they had several friends whose homes were broken into. Chad and Eleanor started designing Simplisafe products in their own home when they realized there weren’t any solutions available on the market that were geared towards renters. From these humble beginnings, Simplisafe has become a major competitor in the home security market and was recently acquired by private equity firm Hellman & Friedman.

At Simplisafe, we place an emphasis on a ‘no-ego’, collaborative culture. From the top down, we all work together to solve the difficult challenges within the home security and IoT industry. We have recently been named in Built In Boston’s ‘Best Places to Work in 2019’ list and in Wealthfront’s ‘2019 Career Launching Companies’ list. Like our products, we are constantly evolving to provide the best employment experience possible. If Simplisafe sounds like a company you’d enjoy working for, we’d love to hear from you!

Benefits & Perks:

Health, dental and vision coverage - We cover 85% of plans and offer excellent BCBS HMO/PPO Health plans Unlimited paid time off - To give you the flexibility and work/life balance you seek 401k Matching and Company Equity - To help you prepare for the future Commuter Pre-Tax Benefits - To help cover the costs of transportation and parking at our Downtown Boston HQ Beer Fridays, Bagel Thursdays, Bi-Weekly Lunches, Team and Company Outings – We know how to have fun! Besides, who doesn’t like free food and drinks?!