Debt Resolution - Program Review

Job Description

The Opportunity:

Program Review Specialists are committed to helping onboard clients into a Debt Resolution program. In this role, you would be part of the Onboarding Department for Freedom Debt Relief. This involves reviewing files to ensure all UW policies and procedures are followed, as well as providing instructions and feedback to our Sales partners.Starting Pay: $17/hour (Advancement opportunities after 90 days!)

How You’ll Contribute:

• Review Files to ensure all policies and procedures are followed
• Be responsible for Sensitive and Confidential Information
• Perform file reviews with accuracy
• Conduct inbound Welcome Calls with new customers
  

Why This Opportunity is Unique:
Program Review Specialists will also conduct Welcome Calls for new customers. The Welcome Call is an important step as customers start their journey to financial freedom. You will be the first person they speak to after their life-changing decision to join the Freedom Debt Relief program.

What You’ll Bring:

• Ability to review files for accuracy
• Schedule flexibility (UW dept hours: 5am-8pm, Mon-Fri)
• Projects a positive image
• Excellent Communication skills (both verbal and written)
• Must be customer focused, service minded and detail oriented
• Ability to successfully multi-task

WHY JOIN THE FREEDOM FAMILY?

• Fast, continued growth – there’s a lot of opportunity for advancement
• Voted a Best Place to Work multiple times by our employees, most recently #1 in Phoenix for the 2nd year in a row!
• Benefits start within 30 days
• 401k with employer match
• 3 weeks’ paid vacation (increased with tenure)
• 9 paid holidays & 5 sick days
• Paid time off for volunteer work and on your birthday

ABOUT US:

Freedom Financial Network is a leading digital personal finance company, built to help people. We do what traditional banks don’t: Put people first. We believe in treating people like humans, not account numbers. We help everyday people get on, and stay on, the path to a brighter financial future, with innovative technology and personalized support at every step. We help people control expenses, manage debt, save money, plan ahead, and make better financial decisions. By leveraging our proprietary data and analytics and artificial intelligence we offer solutions tailored for each step of a consumer's financial journey, including personal loans, home equity loans, help with debt, and even financial tools and education.

With 2,400 employees across California, Arizona and Texas, we have served more than 1 million customers, resolved more than $15 billion in consumer debt and originated $6.5 billion in loans over the course of our 20 years in business.

Driven by our core values, we’re passionate about supporting our communities and proudly awarded over $500,000 in grants distributed by the Freedom Foundation Fund and the Freedom Family Fund in 2021. We believe in a culture led by diversity, equity, and inclusion, and encourage our employees to bring their full selves to work every day. Our diversity-focused Employee Resource Groups (ERGs) are open to all, whether a member of the ERG community or an ally of the group and we are a member of the Fintech Racial Equity Coalition to address and improve inequality in the fintech industry.

And finally, we take great pride in our achievements. This year we topped the list of Best Place to Work by the Phoenix Business Journal, were a top 100 Corporate Philanthropist by the San Francisco Business Times, a 2021 Most Admired Company and a Tech Company with the Best Company Culture by BestCompaniesAz, a 2021 Top Work Places winner by AZcentral and a BuiltIn Best Places to Work winner, to name a few.