Operations Platform Assistant

Job Description

Company Description

McDonald’s Australia is the largest quick service restaurant operation in the country. Fondly known as “Maccas”, we are famous in the global McDonald’s world for adding beetroot to our Aussie burgers and creating the world’s first McCafé in Melbourne. A household name in Australia for almost 50 years, we believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count!

Job Description

The role involves the assistance of operations and digital projects and requires an individual who is enthusiastic, self-motivated and passionate about simplification for our restaurants. This role is a great opportunity to gain exposure and add value to the overall business.

Experience in a McDonald's restaurant at a Department Manager or above level would be highly beneficial to this role.

What will my key accountabilities be?

• Being an operational expert and providing support for current restaurant facing technology systems such as myRestaurant, eOPS, BrandMate etc.
• Conducting User Acceptance Testing to ensure the functionality of restaurant facing technology platforms are operating as designed.
• Working with key stakeholders on various projects.
• Providing recommendations or enhancements to restaurant facing technology.
• Identifying operations knowledge gaps and finding solutions.
• Conducting technology and operations training and facilitation.
• Troubleshoot common user experience issues
• Data analysis and reporting

Essential technical and behavioural skills

• Excellent knowledge of restaurant operations
• Existing knowledge and experience with McDonald’s platforms, including myRestaurant, LifeLenz TimeClock, eOPS and others
• Confident working with and learning about new technology
• Strong change management skills
• Well-developed time management and prioritisation skills
• Strong written and verbal communication skills
• Strong skills in Word, Excel and PowerPoint applications
• A high level of personal motivation and initiative

Additional Information

Why choose us?

Employer of choice winner for the past four years, McDonald’s Australia is defined by its culture. Our culture is an expression of why and how we do things around here. It influences the way we interact with each other, and how we interact with our customers, franchisees and suppliers. It is our purpose to feed and foster the community; and our mission is making delicious, feel-good moments easy for everyone.

Not only do we offer flexible working arrangements, a bonus week of annual leave and a market leading incentive scheme; but we provide an opportunity to work alongside other passionate and talented people every single day.

Join our team!

So if you are eager to jump into a new position within a passionate team and market leading brand, then APPLY today!