Senior Systems Engineer (Remote Eligible)

Job Description

Smartsheet is looking for an experienced Senior Systems Engineer with a solid technical background combined with excellent customer service skills. A successful candidate will design, plan, and implement various SaaS and on-prem technologies delivering reliable, scalable systems and achieving operational excellence. The Senior Systems Engineer will participate in a rotating on-call and escalation schedule for our corporate infrastructure.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, the company delivers a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Smartsheet went public on the New York Stock Exchange in April 2018 and currently enables collaboration, better decision making, and accelerated innovation for over 76,000 domain-based customers in 190 countries, including 96 of the Fortune 100.

You will report to the Director of IT Infrastructure who is based in Florida. This role is fully remote eligible!

You Will:

• Design, develop, implement, test, and manage Windows and Linux Server environments and various IaaS and SaaS platforms.
• Provide escalated systems support and mentoring across the Corporate IT team.
• Evaluate and monitor usage to ensure capacity is meeting growth requirements.
• Partner with the compliance/security team to prevent, detect, and investigate suspicious activity.
• Partner with various IT and business teams to understand business requirements for administration, configuration, and support for maintenance or enhancement of existing systems.
• Ensure solutions meet all compliance, legal, internal controls, Service Level Agreements(SLAs), auditing/accounting standards, and security best practices.
• Work with appropriate internal teams to automate management tasks, streamline processes and perform standard administration functions as needed.

You Have:

• 6+ years of work experience in a production Windows and Linux environment working as a systems engineer
• 8+ years experience overall with IT systems administration
• Experience designing, implementing, and supporting AWS and Azure IaaS and PaaS services
• Deep knowledge of OKTA or other SSO products
• Experience with SOX or other compliance (HIPAA or PCI)
• Proficiency with Powershell or other scripting languages
• Familiarity with internet protocols, network firewalls, routing, switching, and VPN
• Ability to present ideas and solutions to challenging issues, then lead and implement those ideas.
• Foundational knowledge of ITIL concepts and frameworks required.
• Must possess the ability to work an occasional evening, holiday, or weekend

Perks & Benefits:

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) with all offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account

Teleworking options from any registered location in the U.S. (role specific)

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us!

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