Rider Support and Supply Manager

Job Description

The role

Reporting to the Rider Lifecycle Manager, your role is to lead the Rider Supply and Support team in their mission to provide a market-leading experience for all Deliveroo rider fleet and new rider applicants. You will be challenged to think ‘outside the box’ and provide quality support for all our riders.

Day to day, you will:

• Team building and management - help develop the Support and Supply teams, including providing continuous feedback, personal growth plans and guidance on individual performance in meeting KPI targets.
• Stakeholder Management - represent the Australian function of Supply and Support with global stakeholders and facilitate changes developed at a global level in the local market.
• Process Optimisation - work with the Supply and Support teams to create streamlined processes that provide a market-leading rider experience in a lean and effective structure
• Rider life-cycle optimisation - scoping and implementation of rider life-cycle strategies to improve the conversion of applicants and activation of new riders
• Supply Optimisation - work with the Ops Performance team to manage supply targets and ensure that onboarding processes are optimised to minimise waste
• Reporting - track the progress and performance of the Australian Supply and Support teams to ensure that targets and projects are on track as well as using reporting to identify key areas of focus that need to be addressed.

Skills you’ll need:

• Minimum 2 years of team management experience highly regarded
• Able to use data to report on team performance
• Strong communication skills
• Comfortable in Excel
• A background in process improvements
• Strong track record in team management and development

Benefits

• Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
• Open, respectful and fun company culture
• Additional leave days for years of service
• Volunteering leave to support a charity of your choice
• Health & Wellbeing
  • Free access to HeadSpace
  • ClassPass corporate discount
  • Access to the Deliveroo Perks Platform
• LinkedIn Learning Access
• Free Deliveroo Plus - Free delivery and access to special offers
• Amazing HQ offices located in Melbourne CBD
• Excellent kit to enable working from home and a parent-friendly working culture
• Enhanced Maternity & Paternity benefits
• Quarterly celebrations with the wider team, end of year parties & regular social events

Why Deliveroo?

Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

Diversity and Inclusion

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

Apply now to continue the conversation.