2023 Services Summer Intern

Job Description

Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.

To get the best candidate experience, please consider applying for a maximum of 2 roles within 12 months to ensure you are not duplicating efforts.

Yext is seeking highly-organized, motivated, and goal-oriented Services Interns to join our Services & Support organization. Services Interns are responsible for helping to deliver our software solutions throughout the Yext Customer Journey (from Initial Implementation through Ongoing Maintenance and Enhancements). Services Interns work towards becoming a product expert that manages or assists in the management of the scope, schedule, budget and stakeholder expectations of projects, ensuring fast time to value for clients while maintaining a great client experience. You’ll serve as a supporting project team member on key engagements for our clients including customer onboarding, product launches, data integrations, platform configuration, issue troubleshooting, solution strategizing, and custom software development efforts.

We value individuals who are fast learners, team contributors, strong communicators, and problem solvers. Ideal candidates are interested in technology, can build strong relationships, and quickly learn the parts of our business.

What You’ll Do

• Assist with and lead day-to-day project management and delivery of Services for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time and within budget
• Serve as a supporting project team member on projects or engagements, and at times, assist in scheduling project team resources to ensure successful project outcomes on some projects
• Report regular status updates and escalate project risks to management, account team and clients
• Document client business rules, requirements, and customizations and ensure proper configuration of the platform
• Develop an understanding of Search Engine Optimization, data modeling, and integration best practices and optimization to assist in providing guidance throughout client engagements to drive customer ROI with Yext
• Partner with the full account team on engagements including representatives from sales, success, and support orgs to ensure client satisfaction
• Identify and suggest process improvements, and partner with internal resources to help improve internal functions and workflows
• Deliver product feedback to leadership

What You Have

• Authorization to work in the U.S.
• Pursuing a BA/BS degree in any discipline graduating between December 2023 and August 2024
• Excellent project management (including prioritization and organization) skills
• Excellent written and communication skills, especially an aptitude for communicating complex issues in a digestible way
• Basic proficiency in data analysis and manipulation with Excel
• Basic understanding of relational databases and SQL is a plus
• Outstanding and effective interpersonal skills; along with strong ability to communicate complex problems
• Detail-oriented, organized, process-driven
• Strong work ethic with the ability to work well under pressure in a dynamic environment
• Determination and perseverance when faced with challenges
• Ability to thrive in a cross-functional team environment
• Takes pride in providing a high level of service and delivering consistent performance
• Interest in a client-facing technology role

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Yext is committed to building an inclusive and diverse culture where every person is seen, heard and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form .