Team Lead (KYC)

Job Description

About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 20+ million customers get more from their money. And we're not done yet. As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 5000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our Customer Support team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does 🚀 We’re looking for a super skilled KYC Support Team Leader 📣 Someone who understands what it takes to motivate and lead a team. Someone to develop a firm foundation for our operations and innovate on ways to scale it quickly and effortlessly. If you’re ready to stop providing a service and join us in delivering WOW to our customers instead – let’s get in touch 👇 What you’ll be doing • Managing the team of 10-15 KYC analysts • Managing the daily performance of employees, ensuring adherence to SLA expectations (e.g. productivity & quality) • Conducting regular one to ones, team meetings and performance reviews • Challenging processes and procedure, in the context of continuous improvement • Raising awareness of unusual trends in performance, team, attitude and other management parameters • Seeking to go above and beyond the role by taking ownership of difficult problems, seeking to resolve ongoing issues, and being a leader in the workplace What you'll need • Fluency in English • People management experience and skills to ensure team is working effectively together where necessary • Ability to work under pressure, manage multiple projects at once, and meet tight deadlines • Ability to communicate positively, effectively, and efficiently with members of various internal teams, outside counsel, and regulators Nice to have • Practical knowledge of SQL (can be basic level) • Relevant experience in KYC in a major financial institution (preferably international) By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Notice for Candidates . Apply for this job