Senior Technical Account Manager

Job Description

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

DPS Client Services provides industry-leading operational support to Visa DPS clients. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa DPS products and services.

Visa DPS Technical Solutions (TS) Consultants provide support and address operational issues for clients, Implementation Managers, Client Success Managers, and the Client Resolution team. As a TS Consultant within the Visa DPS Client Services team, you will also be responsible for providing subject matter expertise and consultation services to the above stakeholders relating to the operational aspects of payments processing. A successful Consultant will display high levels of business acumen, relationship building, and consultative-selling skills.

Responsibilities:

• Provide settlement, reporting, and billing consultation as the clients migrate their payment processing to DPS.
• Provide expert technical investigative support on complex issues to stakeholders.
• Represent and advocate in product meetings to ensure that everyone is knowledgeable of client and/or internal staff impacts.
• Consult in client deep dives to help a client solve for an internal issue, enhancement, and/or processing issues. ie: Client is unable to settle internal systems to reports being received from Visa DPS.
• Consult and provide guidance to the Client Success staff on optimal transaction performance and configuration.
• Lead payment processing working sessions for internal staff and/or clients, as needed.
• Build extensive product knowledge in Visa DPS products and services.

Occasional travel may be required (25% travel)

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

Basic Qualifications:

• • 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• Preferred Qualifications:
• • 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• • A track record of a strong customer focus.
• • 5+ years of experience in a Customer Support/Account Management role in the financial services industry, with payment processing knowledge strongly preferred.
• • Familiarity of technical concepts within the DPS organization: ISO messages, authorization parameter files, DPS administrative systems, settlement, reporting, and billing.
• • Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner.
• • Demonstrated strong leadership capabilities and interpersonal skills
• • Executive-level written and verbal communication, and customer interaction skills.
• • Strong organization skills, including resolution management and follow up.
• • Strong problem solving skills.

COLORADO APPLICANTS ONLY: The estimated salary range for a new hire into this position in Colorado is 90,200 USD to 117,300 USD. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for annual bonus and equity.
Visa has a comprehensive benefits package for which this position is eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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