Sr. Event Operations Specialist

Job Description

Hi there!

Zapier is on a mission to make automation work for everyone—and our global, all-remote team is what makes this work possible. As we grow, we're looking for an expert multi-tasker and excellent communicator, experienced in organizing purposeful internal events. Reporting to the Manager, Events & Experiences, the Senior Event Operations Specialist role involves collaboration with cross-functional partners across the company to enable teams to create meaningful connections through Events.

If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on...

We know applying for and taking on a new a job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. We hope you'll take the leap of faith and apply.

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

About You

• You have 5+ years of experience in an operations, learning & development, production and/or corporate event planning role.
• You have excellent communication skills, both written and verbal, enabling you to work asynchronously and across time zones.
• You’re a good steward of the company’s money and seek to strike the perfect balance between mindful spending and employee satisfaction.
• You’ve designed and executed purposeful events, retreats, meetings and/or offsites for internal teams.
• You’re resourceful and highly adaptable. You can anticipate roadblocks, love a challenge, and enjoy getting creative to solve problems.
• You are obsessed with details. You sweat the small stuff but keep the big picture in mind.
• You have literacy in project management and have an established workflow using automation tools. You are a champion of evolving processes.
• You’re a strong cross-functional collaborator. You have experience leading projects that involve multiple disciplines.
• You operate with a high degree of empathy and keep Diversity, Inclusivity, Belonging, and Equity (DIBE) in mind in all of your planning choices.
• As a member of the People Team, you’re a natural culture ambassador and advocate for company values.

Things You Might Do

Zapier is a fast-growing, remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

• Create and maintain messaging across various internal knowledge management tools to ensure event details and expectations are communicated effectively.
• Balance big-picture initiatives such as venue and vendor selection, with details like décor and meal planning inclusive of dietary restrictions, effectively utilizing resources and adhering to the budget.
• Own systems for event project management, status tracking, and communication to ensure internal stakeholders and external vendors are involved at the right times and key milestones are achieved.
• In collaboration with our logistics partner, oversee on-site support including transportation, rooming, A/V, food, swag, health & safety compliance, and overall employee happiness.
• Ensure compliance with department and company guidelines and policies.
• Assist the venue-sourcing process to find the perfect location to host retreats, meetings and offsites for groups ranging from 10 to 1000+ people.
• Support the Manager, Events & Experiences in designing content & programming that implements the event strategy and reflects Zapier’s values.
• Collect, analyze and share post-event feedback to align success metrics with the employee experience and to influence change and innovation.
• Travel 15 - 20% for retreats and various Zapier events, mostly in North America.
• As part of Zapier’s Customer Connection initiative, commit to building strong customer empathy. This enables us to do our best work, build our best products, and ensure our customers love using Zapier.

The Whole Package

Location: Remote (Americas)

Our fully remote, distributed environment enables us to work with awesome people from around the world. Our team members work from 38 different countries. We generally hire based on timezones and try to keep teams together by making sure that every Zapien overlaps with their manager & teammates for at least a few hours a day.

Zapier offers:

• Competitive salary and bonus program
• Equity for All: Stock options (or equivalent) for every Zapien
• Healthcare + dental + vision coverage*
• Fertility and Adoption Assistance
• Retirement plan with 4% company match*
• $2,000 annual learning stipend for use on courses, conferences, and more—your choice
• Annual all-company retreat
• 14 weeks paid leave for new parents of biological or adopted children
• Customized Zapiversary rewards on your 1, 3, 5, 7 and 10 year work anniversaries
• Leading-edge equipment. We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.
• Time to renew. We encourage Zapiens to take at least 2 weeks off each year. Most of us take 4-5 weeks, in addition to locally recognized holidays.
• Opportunity to work with Zapier’s amazing partners network

*While we support Zapiens around the world the best we can, healthcare plans are available in the UK, Canada, and United States. Retirement plans are currently available specifically in the UK, Canada, New Zealand, Australia, and United States. A regional benefits premium is added directly to the salary ranges for team members who are in countries where we do not have entities or provide company-sponsored benefits. When recommendations are made for base salary, the benefits premium has already been factored in.

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We are looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. protected by local law. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact [email protected].

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