Program Manager, Co-op Compass Group

Job Description

Program Manager, Co-op Compass Group

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Posted Date 08-02-2022 Job ID 25444 Job Function Retail Management REI City Seattle REI State Washington REI Location Seattle HQ Remote Eligible Yes Please visit the Covid-19 Hiring Updates before applying What's cool about this job REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism. The Co-op Compass Program Office team at REI is responsible for the enterprise-wide strategy and execution of the Compass group with members from Retail, Distribution Centers, Experiences and Sales and Customer Service (SCS) teams. The mission of Compass is to unlock the voices of field employees into a critical source of influence for the co-op experience and impact, inspiring our direction forward. The Co-op Compass Program Office executes the strategy, communication, day to day management and administration of the program. The Program Manager role is broad in scope and serve as a key partner to Compass members, leaders and teams across the entire organization. This role supports the design and execution of program office team strategy and objectives and the operations of the Compass program. The Program Manager supports Compass member recruitment, selection, onboarding process, meeting management and manages the process to solicit, identify and prioritize topics and agenda items. Program management tools and processes will be used to ensure the dependencies among multiple projects are appropriately managed and that team commitments are tracked, managed, and meet or exceed expectations. This role will monitor best practices and emerging trends and assess how new opportunities can be leveraged to improve the field employee experience. This position leads high-impact initiatives, and acts as a representative in cross-divisional forums. Models and acts in accordance with REI’s guiding values and mission.

• Oversees the management of the Co-op Compass Program and related projects that support divisional priorities and in-line with REI’s strategy.
• Develops requirements for program and projects while continuously evaluating the needs of customers and employees. Identifies and provides recommendations for process and program improvements. Research trends, opportunities, threats, external benchmarks, and other factors that affect the program.
• Initiates, plans, and delivers on high visibility, multi-year program strategy. Utilizes established project management methodology or where appropriate, partners with Project Manager(s) in leading/influencing project implementation.
• Ensures program quality and success through management of action items, issues, and decisions, assessing risks, initiating change requests, identifying resource needs, meeting deadlines for deliverables, and financial planning.
• Appropriately escalate barriers to leaders and stakeholders
• Works with cross-divisional leadership to identify and close critical program gaps.
• Identifies and provides recommendations for process and program improvements.
• Leads and develops programs and projects that transform process, policy and systems.
• Facilitates and leads collaborative cross-functional meetings.
• Manages both external and internal business relationships with vendors, clients, strategic partners, and agencies.
• Monitors performance of projects to ensure they are completed on time and within budget.
• Prepares project budget recommendations by working with project team members and stakeholders to gather cost estimates for staffing, software, equipment and tools, testing and ongoing maintenance.
• Ensures adequate business process documentation is created and maintained.
• Participates in change management planning for the transition/promotion of new or changed configurations. Ensures that internal and external (vendor) change management processes are followed.
• Guides the team in the analysis of business requests and needs to ensure budget-conscious operation and effective utilization of staff and equipment.
• Provides management and stakeholders with accurate, timely and relevant information about the status of projects, initiatives and activities within project teams.

Bring your passion and expertise

• Bachelor’s degree or equivalent experience preferred
• 5+ years managing medium to large cross-divisional, multi-year projects with a business and technology focus
• 5+ years of previous retail, customer service/contact center or equivalent experience
• Certification in program management, process improvement (e.g. Lean, Six Sigma), and/or project management (e.g. PMP) preferred
• Demonstrates superb cross-cultural skills with proven ability to successfully approach, build trust, listen, and negotiate across multiple cultures, markets, and community/business employees and leaders
• Highly effective communicator and strategic thinker with the ability to clearly and concisely articulate complex ideas, unique concepts, and proposals to team, peers, and management
• Comfort and experience in collaborating with and influencing both floor/line staff and senior leadership teams
• Familiarity with system scope and project objectives, as well as the role and function of each team member
• Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals
• Flexible in one's viewpoints and positions in order to support the direction taken by others at REI
• Works smart by setting effective goals, establishing priorities, and planning well in order to produce quality work
• Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress towards goals
• Clearly conveys and accurately receives information by a variety of methods and in various situations
• Acts as an advocate for the customer ensuring all new project/program capabilities enhance the customer experience.
• Makes effective organization and people decisions in a manner consistent with REI's values and ethics.
• Delivers on commitments and holds others to same.
• Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
• Consolidates information from various sources including feedback from others to reach sound decisions.
• Considers the ultimate impact of decisions and actions on internal and external customers.

REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us. As required by applicable Pay Transparency laws, REI provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. The salary range for this position may be lower or higher in different markets. The pay for this role is: $65,000 to $127,500 per year At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place. With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more. REI is an Equal Opportunity Employer Posting Range $65,000 to $127,500 per year Apply Back to job search

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