Lead Site Reliability Engineer/DevOps Engineer

Job Description

ADP is hiring a Senior Systems Reliability Engineer

Locations: El Paso, TX; Ann Arbor MI; Alpharetta GA; Parsippany NJ

• Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?
• Are you passionate about automation with a background in full-stack development?
• Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

Well, this may be the role for you. Ready to design what's next?

In this role, you will build innovative and flexible cloud solutions for the automation, execution, and implementation of processes that deliver products more quickly to market across multiple solutions, while keeping them highly reliable and available.

No two days are the same. As part of a systems reliability team, you're the first one they call from an operations standpoint to understand why an app is down. This work will support a mix of projects from tool and infrastructure development to resolve system reliability challenges. In this hands-on role, you'll work side-by-side with the architecture and product development to design and implement CI/CD pipelines and Cloud initiatives. Every day will require you to be agile, adaptable, and fluid.

To thrive in this role, you'll need experience creating, executing, or troubleshooting end-to-end automation scripts for the cloud. You should feel confident running the process end-to-end. You are also confident migrating data and managing change within an organization, familiar with at least one RDBMS technology like SQL Server 2017 or above, or Oracle 11g and above, No-SQL databases like Mongo, Web services, and RESTFUL APIs. You have come up through the ranks as a full-stack engineer and are passionate about automation. You have experience writing the code and building fully automated, highly elastic, cloud-orchestrated platforms over various IaaS providers like AWS, GCE, and/or Azure, or using on-premise solutions like ICP (IBM Cloud Private). You will have ex perience working on Windows platforms. Skills in Microsoft .NET (Web API 2.0 preferred) infrastructure and ASP.NET, C#, HTML 5, CSS3, IIS, .NET data access frameworks, including ADO.NET, LINQ to SQL, and Entity Framework are desired, along with experience with JSON and JavaScript frameworks (jQuery, Bootstrap, etc). You should also possess significant experience with Cloud (AWS, EKS RDS), Containerization (K8S), Orchestration (Terraform, Ansible, Jenkins, Helm Charts), Clustering, CICD tools, etc. Our best engineers excel at collaborating with Application Architects, Developers, Data Scientists, and System Engineers. You'll be accountable for something significant: the uncompromising quality of products that impact people's lives.

Like what you see? Apply now!

Learn more about ADP at tech.adp.com/careers

A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADP's commitment on our YouTube channel: http://adp.careers/DEI_Videos

WHAT YOU'LL DO:

Here's what you can expect on a typical day:

• We'll start every day with a scrum, working together to understand responsibilities, identify issues, and communicate coding priorities.
• Collaboration and Communication. You'll be the point person for developers and operations when they need to find a solution quickly. You'll listen to their needs, find a solution and share it. You're comfortable presenting to leadership everything from system designs to new ideas for technology to production incidents.
• Code Review. Working in three-week sprints, you'll ensure that developer code runs through automation scripts with no errors and can automate scale for demand.
• CI/CD. You'll be part of the team that designs and implements extensions to develop our DevOps and CI/CD tools to help usable products get to market faster through accurate automation.
• Variety of work. There is no typical day. You will support engineers, checking if something is not working and writing the code it takes to fix it. You must be nimble, adaptable, and flexible.
• You're comfortable working on products with tech never used before. Inevitable challenges will arise, and we'll rely on you to look for a solution. Fail fast, fail safely.
• You have 5-8 years of experience in relevant skills gained and developed in the same or similar role.

TO SUCCEED IN THIS ROLE:

• You'll have a Bachelor's degree OR equivalent.
• Certifications in AWS/Cloud & K8S/Containers would give you extra comfort in the role.
• You will be an expert working on Windows platforms.
• Experience with Microsoft .NET (Web API 2.0 preferred) infrastructure, and ASP.NET, C#, HTML 5, CSS3, IIS, .NET data access frameworks including ADO.NET, LINQ to SQL, and Entity Framework, highly desired.
• You will have hands on experience in using .NET Core 3.0 and above.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for? Apply today!

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )

Responsibilities:

Lead a team of System Reliability Engineers (SREs) & Software Developers, Support Engineers (24/7 support) to implement sustainable and scalable solutions with goals of improving availability, performance, and security of products, specifically in the HCM product portfolio, used by ADP’s clients, partners and associates.
Understand and explain incident situations, recovery plans to prevent recurrence, working in collaboration with Major Incident Managers during and after the incident & summarize complex technical issues into concise recaps for ADP associates and client leaders.
Assess, improve and formalize application (CICD) build & deploy processes.
Define, design and implement application analytics & dashboards to be measure and track reliability.
Define, track, review and report on Service Level Objectives (SLOs), Service Level Indicators (SLIs), System Availability, and the progress and outcomes related to reliability initiatives.
Assume an advisory role to ensure emergency changes adhere to a defined policy.
Coordinate and manage annual disaster recovery (DR) exercise across all appropriate HRO applications.
Collaborate and coordinate with offshore resources ensuring responsibility continuity across multiple regions
Develop and maintain strong and effective working relationships with various internal and external stakeholders both in and outside of ADP.

Technical expertise & experience:
Experience with Cloud Services specifically AWS (EC2, EMR, IAM, ALB, Lambda, S3, Parameter Store, etc.), exposure to application analytics tools such as Splunk, DynaTrace, PagerDuty, knowledge of Java services, Kubernetes, Ansible, VMWare, Linux, IBM WebSphere, Apache, Springboot, NGINX, Jira Service Desk, Jira Project, Expertise in Network Debugging, escalated application debugging support and Oracle databases.
Requires expert level knowledge and leadership experience:Participates with other senior leaders to establish strategic plans and objectives. Makes final decisions on administrative or operational matters and ensures effective achievement of objectives. Solves complex problems where analysis of situations or data requires an in-depth knowledge of the company. Participates in development of methods, techniques and evaluation criteria for projects, programs, and people. Ensures budgets and schedules meet requirements.
Education:Requires BS or equivalent in education and experience. Masters degree preferred.
Related Experience:Typically requires a minimum of 10+ years of infrastructure and/or software engineering experience and 2-3 years of public cloud experience.
Functional Knowledge:Requires mastery level knowledge of infrastructure and software engineering, agile methodology, and program/portfolio management. Mastery understanding of infrastructure, networking, integration and operational ecosystems and product knowledge.
Leadership:Leads highly visible multidisciplinary project teams or initiatives; provides thought leadership. Directs and controls the activities of a broad functional area overseeing SRE activities for multiple teams. Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.