Job Description

ABOUT THE ROLE

The Field Service Technician is responsible for delivery of premier customer service and product repair to Peloton Commercial customers. The Field Service Technician position will exercise considerable independent discretion and judgment to support and service World Class Fitness Products including; Cardio, Strength, Video and Networked systems. We are looking for someone that will be a face of the company to our customers. The role will be providing a high level of customer care and technical troubleshooting to resolve product and customer issues at customer locations.

The technician provides technical assistance to other servicing agents and end users. Install, troubleshoot, analyze and repair Precor fitness and entertainment equipment. Ensure a sound working relationship with customers in a defined territory. Utilize Computer Dispatch System for timely, detailed, accurate record keeping. Position reports to the Regional Customer Service Manager.

YOUR DAILY IMPACT AT PELOTON

%

Essential Job Function

25%

Independently isolate and resolve issues raised by Precor customers.

• Follow all safety protocols in the process of diagnostics and repairs
• Insure detail accurate and timely documentation of diagnostic steps and repair actions.

10%

Manage your own appointment schedule with customer following dispatch from Home Office.

10%

Directly interface with all levels of customer's organizations on a wide range of product topics.

5%

Install new equipment and/or modifications.

• Update customer records in CRM system as work is completed

20%

Perform preventive maintenance checks and adjustments.

• Complete a detailed report for the customer’s record and to be included with service case record.

5%

Provide technical support to customers on-site or remotely as needed to resolve issues.

5%

Advise or train customer on proper operation, maintenance of their Precor equipment.

10%

Provide detailed reporting on equipment problems in the field.

5%

Maintain a prescribed inventory of spare parts.

• Maintain provided electronic inventory files to insure accuracy of on hand inventory

5%

Maintain company supplied vehicle in good working order.

100%

Total

YOU BRING TO PELOTON

Education:

Associates Degree in Electronics, Technical School Degree as Electronics Technician, or equivalent exeprience

Experience and Skills:

• 12 months as a Field Service Technician, preferably working with Fitness equipment or products of equivalent or greater complexity.
• Must have and maintain a current valid driver’s license with a good driving record.

COMPETENCIES

• Customer Focus – solicits and uses feedback for continuous improvement. Strives for quality and excellence.
• Accountability – takes a no excuses approach to making things happen. Takes responsibility for own actions and results.
• Teamwork – Actively assists to move the team toward the completion of goals
• Communication Skills – Effectively expresses ideas and thoughts verbally and in written form.
• Collaboration - Establishes collaborative relationships to achieve objectives

WORKING ENVIRONMENT

• Daily local travel is required (Austin, TX area)
• Working around customer's schedules will require flexibility of working hours of both start and end times during a typical work period.
• Equipment to be serviced will be located in Public corporate and private fitness centers. Occasionally it will necessary to service equipment in private residences
• Moderate computer use / data entry
• Must be able to lift up to 70 lbs.

PHYSICAL REQUIREMENTS Moderate physical effort in corporate and commercial Fitness center environment. Lifting of parts / products is required. The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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ABOUT PELOTON:

Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors.

At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email: [email protected]

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @ onepeloton.com email address.

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email [email protected] before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.