RCC Payment Support- German Language Specialist

Job Description

Summary

Posted: Aug 12, 2022 Weekly Hours: 40 Role Number: 200397109 At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you! Apple Online Retail Payment is looking for a Payment Specialist with excellent analytical skills and extensive knowledge of best practices for order exception management. This role will contribute to the customer experience by preventing and minimizing customer contacts and working to resolve any payment processing issue in a timely manner. This position is located on-site at the Apple campus in Austin, Texas.

Key Qualifications

Key Qualifications

• Fluency in the German language with excellent verbal, reading, writing and comprehension skills
• Excellent English reading comprehension and writing skills
• Proven customer focus
• Working knowledge of RCC business processes, policies and procedures
• Excellent written and verbal communication skills
• Critical thinking and problem solving skills
• Confident decision making using sound judgment
• Detail Oriented
• Ability to solve payment issues efficiently that improve customer satisfaction and drive scalability
• Ability to effectively provide feedback to enhance the specialist & customer’s journey
• Ability to changes gears quickly
• Team player that flourishes in a positive environment
• Proficient in SAP and Excel
• General understanding of payment authorization model
• Must be able to work a schedule from 7:00 am to 4:30pm within a 7-day work week, including weekends and holidays, with additional flexibility during high volume
• Ability to Identify business process solutions that increase efficiencies,
• improve customer satisfaction and drive scalability

Description

Description The ideal candidate will have creative thinking, problem solving, and relationship-building skills. Candidate must have an understanding of key operations processes including but not limited to: cash orders, SAP credit card authorizations & billing, & logistic processes Reviews, analyzes and resolves simple – complex payment processing issues Serves as a point of contact between customers, credit card issuing banks, Apple finance and customer service where necessary Analyzes, identifies, and communicates system issues from exception reporting Partners with multiple internal departments and external banking institutions to resolve issues Researches and resolves payment authorization & settlement issues Represents Apple with customers and partner organizations Identifies innovative ideas to improve the customer journey and increase efficiency Achieves or exceeds performance and productivity goals

Education & Experience

Education & Experience BA/BS preferred, or equivalent experience in Apple Retail or eCommerce

Additional Requirements

Additional Requirements