Studio Operations Manager

Job Description

About The Role

Peloton Studios London is located in the heart of Covent Garden. The three-story charming space is a destination for members to meet our world-class instructors and the Peloton community in person. In addition, members can experience LIVE cycling and tread classes. We are looking for a Manager of Studio Operations to join the team!

YOUR DAILY IMPACT AT PELOTON

• Act as a role model and brand ambassador for Peloton
• Be a champion for business decisions and help communicate the overall strategy and vision for the Studio team
• Demonstrate honesty and integrity and lead by example to influence and inspire others
• Oversee Stagehand & Hardware Tech Teams:
• Responsible for directly managing the assistant managers that manage the team
• Deliver stellar experiences for everyone that enters the studio consistently
• Ensuring the Studios are kept to a high standard
• Standards of the equipment are adhered to and are performing as they should
• Partners with Facilities, Member Experience and Content stakeholders to organize, coordinate and communicate the overall run of shows and any changes
• Acknowledge your team's successes and show recognition
• Conduct employee evaluations through consistent feedback in real-time and planned performance conversations
• Responsible for hiring and onboarding new team members
• Analyze and manage studio profit/loss and look at ways to improve while within budget
• Deliver the highest quality Experience in operation execution. This includes management of all day-to-day operations such as recruiting, hiring, training, inventory management, and staff management; upholding and seeing that all operating policies, including service and safety standards, are followed by all staff
• Manage relationships with third-party vendors and your counterpart in the New York Studios
• Handle customer issues/complaints with the utmost professionalism and work to accommodate special requests whenever possible
• Demonstrate the ability to manage your schedule, prioritize and meet critical business timelines, and complete projects under pressure
• Process invoices and expenses as needed for any third-party vendors/partnerships

YOU BRING TO PELOTON

• Ability and desire to build lasting relationships with prospective and current members
• Uncompromisingly high standards when it comes to detail and accuracy
• Ability to excel and empower staff in a constantly evolving, diverse environment
• Able to recognize areas needing improvement, make changes and resolve issues using good judgment
• Outstanding verbal and written communication skills, including the ability to effectively present information and respond to questions from colleagues and customers
• Understanding of employee positions and willingness to perform duties in employees' absence
• Able to hold the team accountable and support where required
• Professional and appropriate business appearance and demeanor
• Proficient in Google Suite and Microsoft Office
• Able to work a flexible schedule that includes weekends, holidays, early morning and late evening weekdays, adapting to meet the needs of the business

#LI-SH1

ABOUT PELOTON:

Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors.

At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email: [email protected]

Peloton values the side-by-side collaboration that comes with working together in an office. Our Hybrid Working Policy requires team members in US office-based roles to be in the office every Tuesday, Wednesday and Thursday.

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