Noblr – Claims Quality Assurance Advisor Lead (Remote)

Job Description

Purpose of Job

Join the team that’s helping better drivers to earn better car insurance rates. Noblr, now a USAA company, is smart, app-powered car insurance that empowers its members to personalize their monthly car insurance rates using their smartphones. Our members log their trips with the Noblr app, get driving insights that help them continuously improve, and earn rewards for responsible driving.
Responsible for developing and implementing quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed. Conducts quality reviews and delivers results to appropriate stakeholders and develops action plans for success.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Uses expert knowledge to provide guidance in the design, assessment, implementation and/or administration of highly complex quality assurance/control programs, practices and policies.
• Identifies and evaluates quality standards, measurements, and process improvements to ensure effective and efficient business solutions.
• Designs, directs, and executes quality assurance/control programs, and provides guidance, oversight, and communication on quality program decisions.
• Applies advanced principles, theories, and concepts of quality methods and tools to identify, analyze, improve, and implement business solutions.
• Recommends and facilitates policy and procedural changes. Develops quality standards and ensures alignment with internal practices and regulatory requirements.
• Evaluates and oversees success measurements. Manages the development and implementation of training programs and materials to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy.
• Consults with business stakeholders and advises senior management on review results, trends, studies, and initiatives, and recommends courses of action.
• Serves as a primary resource for escalated issues of an unusual nature and may provide coaching to team members as needed.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Minimum Requirements:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 or more years progressive operations or process experience.
• 4 years of quality assurance, control or quality improvement experience.
• Expert knowledge and experience in analyzing data, identifying trends, and influencing decisions on recommended strategies to remedy issues.
• Demonstrated knowledge of regulatory laws and best practices.

Preferred Experience:

• Proficient in all aspects of Auto Claims handling to include and not be limited to Bodily Injury, First Party Benefits, Coverage analysis, Liability analysis, and Material Damage expertise including the ability to review and audit vehicle estimates.
• Experience serving as a primary resource for all Auto Claims audit reporting as well as preliminary audit creation documents.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200.00 - $175,000*(this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is NOT available for this position.