Sr Continuous Improvement Consultant

Job Description

Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.

ADP is hiring a Senior Consultant for the HR Outsourcing Organization Operations Business Transformation Team to apply analytical, technical and business management skills to support and drive projects from end-to-end strategy through execution in an internal consulting role across the HRO. The Senior Consultant must have an above foundational understanding of business and technology and also be willing to learn and adopt business transformation methods for project deployments. Strong communication skills, critical/strategic thinking and problem analysis are a must. Reporting directly to the Senior Director or Director of Business Transformation, this person will be a key member of the team with experience working collaboratively across multiple stakeholder groups, organizational levels and functional areas to achieve results. This role has no direct reports.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

You will:

• As part of the HRO Business Transformation Internal Consulting Team, you will execute project(s) related to change & adoption, org design, operations, op model design, data + business analysis and technology adoption across the HRO
• Possess strong written and verbal communication skills
• Possess strong problem-solving analysis skills
• Analyze data and recognize patterns; ability to connect the dots and translate them in easy to understand ways for audiences
• Have the desire to improve and transform work and be open and enthusiastic to new ways of doing things as well as learning about the business transformation capability
• Be able to prioritize and address issues quickly as needed to meet deadlines
• Create business transformation strategies and plans for the projects you work on with guidance from senior team members
• Use MS PowerPoint and Excel proficiently when building solutions. This includes putting together presentations for different audiences to using v-look up functions and creating pivot tables as needed to create meaningful and easy to understand insights

What you’ll need:

• Problem solving skills: Ability to break down problems down and quickly find solutions, focused on solving problems and moving forward:
• Understand patterns between people, process, technology, data and products and how they all fit together (big picture)
• Core analytical skill set: Ability to identify which analyses need to be done to answer questions, manipulate data sets (comfort with Excel required), and build models, as needed to answer complex questions
• Business & org change/transformation skills: Ability to develop a strategy/plan to use for execution into actionable projects and deliverables to deliver value to the business within a set timeline:
• Develop and conduct stakeholder analysis, change impact assessments (people, process, technology), communications, training needs analysis, change measurement and adoption tracking (KPIs) + Dashboards, surveys (as needed)
• Experience in business analysis and creating reports and presentations for senior leaders focused on telling the story
• Perform assessments (as needed) to gain insights and develop action plans and strategies to address areas of opportunity through pain point identification and then recommending solutions to resolve problems
• Technical training development and execution as related to new products, technology and processes to drive adoption and understanding of how to use tools, processes and tech across the HRO
• Experience in technology adoption/implementation large scale transformation efforts
• Business Process improvement skills: Ability to analyze current state processes, find gaps, identify areas of improvement and recommend a plan for improvement and a desired future state
• Org/Op Model Design and Operations Skills: With guidance from BT Managers, help design a new operating model and org design focused on finding operational efficiencies, role re-design and process re-engineering
• Strong Written and Verbal Communication skills: Possess strong communication (written / verbal) and interpersonal skills to communicate recommendations and impact with everyone from associate to Senior Leaders
• Write strategic communications related to the projects you are working on to convey clear and easy to understand messages to stakeholders (associate – leader)

Behaviors:

• Strong attention to detail
• Excellent time management skills and ability to meet set deadlines
• Willingness to take guidance from team managers and learn about business transformation and new ways of working
• Ability to structure and manage project work throughout the project lifecycle
• Comfortable with ambiguity and "can go with the flow"
• Open-minded, change ready mindset
• Strategic-thinker who is both action and solutions-oriented
• Strong cross-functional and team collaboration skills
• Strong problem-solving and critical thinking skills
• Influencer who can work and present across all levels of the organization (knows his/her audience)
• Strong public speaking and cohesive presentation skills

Technical Skills:

• Advanced Microsoft PowerPoint skills – putting together presentations cohesively and ability to tailor depending on the project or audience
• Proficient Microsoft Excel skills such as creating pivot tables, v-lookups when analyzing data and being able to tie that analysis back to a business case or results

Other Key Experience:

• Experience in presenting to senior leaders is a plus
• Desire to grow within an organization
• Proven ability to maintain cooperative working relationships with all levels of the organization (associate through SVP)

QUALIFICATIONS REQUIRED:

• Bachelor's degree in Business Management, Information Systems or related area
• At least 4 years of relevant work experience, preferably in a quantitative business-related capacity such as management consulting, operations, strategy or technology consulting
• Advanced Microsoft PowerPoint and effective presentation skills for various audiences
• Advanced Microsoft Excel Skills such as creating pivot tables, v-look-ups and day-to-day data analysis
• Advanced skills working with data, interpreting data patterns, using data to create meaningful insights and tying it back to business results and metrics

Preference will be given to candidates who have the following:

• MBA or other advanced degree
• Big-4 management consulting experience with Fortune 500 clients
• Previous experience with Salesforce (analytics, dashboards and running reports)
• Previous experience with process design and implementation
• Ability to use Tableau proficiently to create meaningful insights and visualizations
• Industry knowledge of all pertinent HR, Payroll and Benefits policies and procedures

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