Crew Relations Specialist

Job Description

Vanguard has an exciting opportunity for an Crew Relations Specialist in Malvern, PA. You will be part of a very dynamic Human Resources team and will use your coaching, performance and change management, workplace safety and employment law experience in this role.

The Crew Relations Specialist is responsible for providing support to crew and management in dealing with general crew issues. Formulating and recommending program goals in all areas of crew relations to improve crew morale, motivation and satisfaction. Maintaining open communication between management and crew and serving as a for problem resolution. Coaching managers and crew on policies, programs and procedures and ensuring adherence with organizational policy and labor law legislation.

In this role you will

• Provide site, division, or case-based insights to Crew Relations & Compliance CoE leadership to assist with design of strategies, frameworks, policies, and processes.
• Support consistent policy interpretation and application of HR policies globally. Identify divisional or regional nuances in addressing crew-related issues and suggest potential process improvements to address these nuances while maintaining compliance with local regulations.
• Work with managers and crew as needed to understand, monitor, and resolve crew complaints and conduct investigations as needed. Partner with Crew Relations & Compliance Leads and HR Policy & Risk Management Lead to address sensitive matters as needed while mitigating risk.
• Provide objective coaching and counseling services to managers and crew. Clearly guide managers through the appropriate steps to be taken for corrective action due to crew disciplinary or performance issues. Recommend and conduct termination as needed.
• Recommend appropriate programs for specific crew situations. Identify and highlight benefit programs provided by the Total Rewards CoE with the highest impact to crew due to utilization and/or perceived value. Suggest ways to optimize program value.
• Partner with Crew Relations & Compliance Leads, HRBPs, and Talent Management CoE to lead and/or facilitate performance differentiation sessions in the business. Assist with fostering broad dialogue across the talent spectrum during differentiation sessions and identifying key performance-related trends. Provide guidance to managers in addressing performance-related issues.
• Support the involuntary exit process for crew members. Conduct in-person exit interviews for involuntary departures where needed. Partner with Crew Central to efficiently process voluntary departures. Provide input into the design of the exit interview guide and criteria for exit interview analysis, and assist in analyzing exit interview data to mitigate risk and identify trends.
• Provide leaders in the business with consultative support throughout the progressive investigation process by facilitating the process for either a disciplinary or performance-related issue. Provide dedicated support to both crew and leaders as needed.
• Support educational initiatives for HR crew on internal and external compliance requirements and related process controls.
• Conduct new manager assimilations as appropriate.
• Facilitate the unemployment process as needed. Represent Vanguard at hearings as needed.
• Assess, monitor, and manage crew trends for book of business.
• Partner with other service organizations regarding crew matters as appropriate including Fraud, Information Security, Physical Security, Compliance, Audit, etc.
• Participates in special projects and performs other duties as assigned.

What it takes

• Minimum of five years related work experience. Employee relations or employment law experience preferred.
• Undergraduate degree or equivalent combination of training and experience.HR professional certifications preferred. (SHRM CP)
• Employee relations and/or compliance experience preferred.
• Ability to remain poised and professional under potentially contentious situations.
• Sensitivity in working with confidential information.
• Proven teamwork capabilities.
• Strong oral and written communication skills.
• Excellent project management skills, including planning and organizational skills.
• Attentive to details and deadlines; ability to manage multiple initiatives.
• Ability to effectively work independently and identify when to engage others.

Special Factor

Vanguard is not offering visa sponsorship for this position. This position will operate on a hybrid working model.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Future of Work

During the pandemic, we transitioned to a work from home model for the majority of our crew and we continue to interview, hire, and on-board future crew remotely.

As we have developed the path forward, we have taken a thoughtful approach that both maximizes the advantages of working remotely and the many benefits of coming together and collaborating in a shared workspace. We believe that in-person interactions among our crew are important for preserving our unique culture and advantageous for the personal development of our crew.

When our Crew return to the office, many will work in our hybrid model. A smaller proportion of our crew will operate in the Work from Home work model (for example, field sales crew); or in the Work from Office model (for example, portfolio managers).

The working model that your role falls into will be communicated to you in the interview process – please do ask if you are unsure. We encourage you to make the decision regarding your job interview and offer knowing which model your role will fall into. We will test and learn as our ways of working evolve and will continue to evaluate working models along the way.