Coordinator 1, Technical Product Sales Support

Job Description

Job Summary

Responsible for sales support activities including account management, customer escalations and coordinating surveys and construction projects between regional and divisional sales, care and service delivery departments. Works on straight forward tasks using established procedures.

Job Description

Core Responsibilities

• Coordinate construction project status updates and communication in various online tools and systems.
• Must have working knowledge of the follow software: Salesforce, Orion, tableau, workbench, century.
• Must have experience with Excel, including pivot tables, and v-lookups.
• Assist in closing order cancellation tasks.
• Perform order entry in customer video migrations.
• Provide day of install support for the field technicians to prevent failed installations.
• Submit customer credits for referrals, billing errors or executive escalations when needed and work directly with customers on expedited orders and escalations.
• Serve as coordinator between regional and divisional teams.
• Coordinate special projects, portfolios and support readiness testing for new product launches.
• Launch and close out various tasks related to surveys, premise surveys and construction in order to facilitate a smooth customer order work flow.
• Participate in ongoing training in order to keep up to date on offers, system changes and additional work requirements.
• Act as a subject matter expert on Business Class products, promotions and systems.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

High School Diploma / GED

Relevant Work Experience

0-2 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.