CP (Consumer Products) Services Lead, Asia

Job Description

Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster. We are the first public company to become a Public Benefit Corporation . As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities. The Role As part of expanding into a new industry of focus for Veeva’s Quality and Regulatory Management solutions, Veeva is looking for a key new hire to initiate, grow and lead the implementation services team, in the area of Consumer packaged goods and Chemicals (CP&C). This is a pivotal role in the new CP&C team for Asia/Pacific, working with the senior management and General Manager to communicate Veeva’s value proposition and implementation offerings to prospects & customers, as well as building the team’s capability as customer implementation projects start to ramp up. Candidates will also contribute ideas and work with the CP&C team to innovate and refine our internal offerings & processes, and improve our delivery model to meet the dynamic needs of our customers.

What You'll Do

• Be the key point of contact with customers & prospects on Veeva’s implementation services offerings, and a customer’s specific implementation requirements and strategy
• Understand customer requirements and translate into engagement work programs, including services work estimations & proposals
• Be called on to engage with multiple prospects & customers in the Australia/New Zealand and South-East Asia region as Veeva positions its Quality and Regulatory Management solutions to the companies in the CP&C industry.
• Be called on to play multiple roles in early customer implementations, which may involve an element of individual contribution as well as leading others in the team
• Be able to recruit and hire other individuals into your implementation services team as customer need and organisation growth dictates

Requirements

• 5+ years of experience delivering consulting services, including involvement in scoping, estimating & selling services, and leading a team of team of consultants
• Experience implementing content and/or data management systems with the ability to comprehend and translate business requirements and create corresponding solutions designs
• Demonstrated work history in critical thinking skills, ability to conduct complex and technical communications in a wide variety of settings and audiences, and the determination to see client success with solution implementation
• Strong written and verbal communication skills, executive-level presence, and experience in facilitation and negotiation
• As it is safe to do so, have the ability to travel 25% to 50% for engagements with customers & prospects

Nice to Have

• Direct experience with systems such as Veeva Vault, ETQ Reliance, Sparta TrackWise, OpenText, SharePoint, Documentum D2, FirstDoc FirstPoint, NextDocs, UL ComplianceWire, and other quality information management or content management systems
• Understanding of global quality requirements, compliance considerations and processes for Quality process and content management, Consumer Products/FMCG/Food & Beverage, and/or computer systems validation
• Experience working with large, multi-national customers across the Australia/NZ and South-East Asia region
• Locality to major airports for when travel can safely resume

Perks & Benefits

• Paid maternity and paternity leave
• Work from home
• Health & wellness programs
• Allocations for continuous learning & development
• Flexible PTO

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. Apply for this job