Job Description

See yourself at Twilio

Join the team as our next Compliance Operations Manager

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

We are looking for an experienced operations manager to lead our global Compliance Operations team. The ideal candidate is comfortable with and enjoys solving complex problems, establishing productive workflows, diving into data and being a builder. In this role, you will work with Product Managers, Engineering, Legal and team members across the organization to develop successful operations strategies to deliver on business objectives. You will be a subject matter operations and will help evaluate and evolve compliance tools used by your team.

Responsibilities

In this role, you’ll:

• Have a Bachelor’s Degree in Business, Operations or similar discipline or equivalent job experience.
• Have 4+ years of people management experience, preferably in an operations environment.
• Have basic technical skills including an understanding of APIs and data analytics.
• Be detail-oriented with great organizational skills and comfort with ambiguity.
• Have excellent written and verbal communication skills and are able to present effectively and articulate concepts/ideas in a clear, concise manner.
• Have the ability to make sound decisions in a fast paced environment.
• Have excellent time management and organizational skills and are comfortable working under pressure.
• Have demonstrated the ability to proactively identify and launch process improvements that have a significant, positive, business impact.
• Have experience evaluating operational performance, building forecasts and finding creative solutions to operating constraints.
• Have strong relationship building and collaboration skills.
• Be able to work with remote teams and across time zones to foster a cohesive and creative work environment
• Have experience in the compliance, fraud, abuse or user protection space preferred but not required.
• Have experience in technology or telecommunications preferred but not required.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Schedule: ability to work non-standard, on-call rotation weekend and holiday hours.
• Experience working within Talent Acquisition to understand hiring priorities and developing robust marketing plans to achieve hiring goals.
• Experience working independently and as part of a team. Will take the initiative to drive projects forward even under ambiguous circumstances.

Desired:

• Excellent written and verbal communication skills.
• Ability to influence and build effective working relationships with all levels of the organization.
• Proficiency in SQL, Looker, and Tableau.

Location

This role will be a US full time remote role and can be based anywhere in the US.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions .

(Location dependent information)

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

• The estimated pay range for this role, based in Colorado, is $109,280 - $150,260
• Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] .