Sales Trainer - Customer Success

Job Description

Your Impact On The Mission

Zocdoc’s most important asset is our people. As a Sales Trainer, you will work alongside our Local Sales Managers and representatives to identify and build training solutions that help our Onboarding team build strong relationships with our providers through education, understanding and collaboration; all while enabling long-term provider success on our platform. Through your work, you’ll help healthcare providers meet their patient acquisition goals, and help Zocdoc build a strong base of local healthcare providers.

You’ll enjoy this role if you...

• Are passionate about sales, healthcare and digital marketing
• Enjoy building deep knowledge of software products, their functions and features
• Have an eye for identifying process and systems improvements
• Excel at getting deep in the weeds with a team to understand what makes it work and can leverage data to make decisions about how to improve performance
• Have experience working cross-functionally with many teams across an organization
• Are motivated by your ability to help others perform and meet their goals
• Can be adaptable and resilient as we grow and improve

Your day to day is...

• Working closely with Sales Managers and representatives to embed yourself within the teams you support and understand their training needs
• Building and maintaining our Customer Success Associate Onboarding program while delivering it remotely bimonthly or more frequently.
• Expanding your support beyond onboarding to continued education, soft-skills, sales methodologies and more.
• Conducting headsetting, ride-alongs, and call coaching sessions with reps virtually
• Aligning with managers on best selling practices and working to ensure proficiency and compliance in the reps you train
• Building reporting in Salesforce and other tools to monitor the progress of reps toward desired training outcomes
• Working to measure the impact of your Sales Training programs on the business
• Tracking rep development long-term
• Working with our other Sales Trainers to understand how our programs can work together to improve our entire team’s success throughout the sales process.

You’ll be successful in this role if you have...

• 2-5 years in a post-sale selling role (Customer Success, Onboarding, Account Management, etc.)
• 2-5 years experience in a Sales Training, Sales Enablement, or similar role
• Excellent verbal communication and presentation skills
• Ability to draft written communications for a broad audience of stakeholders
• Proactive and action-oriented approach
• An ability to build trust, work collaboratively, and manage needs across diverse stakeholder groups
• An enthusiasm for learning and a strong desire to help sellers meet their goals through training, coaching and education
• The desire to receive and implement feedback to support your own professional growth
• Proficiency in Salesforce and ability to build reports
• Previous experience with a two-sided marketplace, SaaS, or digital marketing product is a plus

Benefits:

• Flexible, hybrid work environment
• Unlimited PTO
• 100% paid employee health benefit options
• Employer funded 401(k) match
• L&D offerings + a free LinkedIn learning account
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive parental leave
• Cell phone reimbursement
• In office perks including:
• Catered lunch everyday along with snacks
• Commuter Benefits
• Convenient Soho location