Contact Center Security Monitoring Specialist (Starting at $20/hr, On-Site)

Job Description

Security Monitoring Specialist (Operator)

SimpliSafe is looking for self-driven, dependable, difference makers to launch our brand new security monitoring site in Richmond, VA. The Security Monitoring Dispatcher will serve as a critical role in helping us achieve our mission of keeping Every Home Secure. In this role, the dispatcher will be responsible for placing outbound calls to our customers and assisting with the handling of critical fire, burglary, medical, and panic alarm monitoring services to protect our customers' homes and businesses across the U.S. If you are looking for a career that will allow you to grow and develop while making a difference each day, we are looking for you!

About SimpliSafe

SimpliSafe is a leading innovator in the home security industry with one mission: to make every home secure. We believe in democratizing home safety. As our co-founder Chad Laurans aptly put it, “You shouldn’t have to ask for permission to secure your home. You should be able to do it yourself.”

Through the mission of making every home secure, SimpliSafe has been able to protect over 3+ million homes and businesses. We attribute the success and the growth of the business to the people that have made it all possible, our customers and our team. We challenge ourselves each day to never be satisfied by always aiming high in the ways we provide leading technology and how we develop our well-trained team members. This allows us to provide the best overall customer experience and emergency response. We understand the importance of what protecting what matters the most and reacting quickly with care and experience means to our customers. From the top down, we all work together as one team to uphold the commitment we’ve made to each of our customers of every home secure.

What You’ll Do

• Provide top-tier monitoring support to all customers with a goal of every home secure
• Receive and respond to multiple emergency and non-emergency alarms calls from customers and authority agencies
• Ask questions to interpret, analyze and anticipate the caller’s situation to resolve problems, provide information, dispatch emergency services, or refer callers to other point of contacts
• Enter clear and concise data in computer system database to maintain logs and records of calls, activities and other account information
• Dispatch and coordinate the responses of public safety agencies according to company standard operating procedures.
• Stay abreast of company policy changes and updates with training material within the dispatcher role
• Obtain multiple state regulatory licensing during the new hire training program and participate in all required renewal training to maintain multiple state regulatory licenses

What You’ll Need

• High School Diploma or equivalent
• Ability to pass multiple state licensing background checks and monitoring related exams
• 6 months to 12 months of prior monitoring experience is preferred
• Proficiency in basic computer programs, including Microsoft Office and Excel
• The ability to maintain self composure while providing a level of comfort and assurance during high intense emergency situations
• The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
• Strong work ethic and the drive to contribute to company goals
• Ability to prioritize in a fast-paced environment and excellent time management skills
• Ability to multitask with different, and sometimes conflicting, events happening at the same time
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Proven record of outstanding attendance and timeliness in a structured environment

Requirements for the Position

• Ability to be 100% onsite
• Proof of Vaccination and Booster
• Ability to pass multiple state licensing background checks and monitoring related exams