Business Technology Analyst

Job Description

About Vanguard

Vanguard Australia has been helping investors achieve their long-term financial goals for over 20 years. Serving institutional and individual clients, and financial advisers, we offer investment solutions that are low-cost, diversified and robust through time.

With over AUD $11 trillion in assets under management globally as of 31 October 2021, including more than AUD $2.8 trillion in ETFs, Vanguard is one of the world’s largest global investment management companies. In Australia, Vanguard has been serving financial advisers, retail clients and institutional investors for 25 years.

Our Team and Opportunity

Business Technology & Analytics (BT&A) sits within Global Fund Accounting (GFA) which forms part of the broader Finance division at Vanguard.

BT&A is a global GFA team which focuses on value-add tasks by removing waste, automating manual tasks and provide real-time data via digital platforms. We do this through efficient project management, accurate and reliable metrics and reporting, effective business technology advancement and maintenance.

Our services include

Process Integration Management - Leading core process improvement efforts

Workflow Optimization Enablement - Overseeing lifecycle of the Cross-Product Capabilities

Data & Analytics Strategic Consulting - Strategic consulting focused on analytics integration oversight and data transformation stewardship

Reporting - Enabling management & senior staff reporting

The following skills would enable you to be successful in this role

• Comfortable working in an ambiguous environment
• Project management and consultative abilities
• Working with crew at all levels
• Presentation and storytelling abilities
• Distilling complex information to be easily digestible
• Ability to frame business problems
• Process mapping
• Proficient understanding of NWoW techniques (to include Lean management, Agile and Human Centered Design)
• Ability to learn new concepts and tools quickly

Desirable, but not essential

Understanding of tools such as Power BI, Tableau and Python

Core Responsibilities

• Analyzes business and user needs and documents requirements. Assists in formulating and defining systems scope and objectives. Advises on business implications of the application of technology to the current business environment.
• Translates clients requirements to functional documentation, and participates in technical designs and test planning.
• Performs customer support processes and activities for the implementation of new or existing applications. Supports the collection, documentation, and maintenance of functional requirements and modelling.
• Designs, prototypes, codes, and tests new or enhanced applications. Analyzes current procedures and workflows and develops recommendations for improvements, revising existing system logic difficulties as necessary.
• Assists in the implementation of systems and software. Monitors the efficiency and effectiveness of application operations and troubleshoots problems, as necessary.
• Participates in special projects and performs other duties as assigned.
• Qualifications
• Three years related work experience.
• Undergraduate degree or equivalent combination of training and experience.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Future of Work

During the pandemic, we transitioned to a work from home model for the majority of our crew and we continue to interview, hire, and on-board future crew remotely.

As we have developed the path forward, we have taken a thoughtful approach that both maximizes the advantages of working remotely and the many benefits of coming together and collaborating in a shared workspace. We believe that in-person interactions among our crew are important for preserving our unique culture and advantageous for the personal development of our crew.

When our Crew return to the office, many will work in our hybrid model. A smaller proportion of our crew will operate in the Work from Home work model (for example, field sales crew); or in the Work from Office model (for example, portfolio managers).

The working model that your role falls into will be communicated to you in the interview process – please do ask if you are unsure. We encourage you to make the decision regarding your job interview and offer knowing which model your role will fall into. We will test and learn as our ways of working evolve and will continue to evaluate working models along the way.