Job Description

The Account Executive role will be responsible for growth and retention of existing business within the small client segment. This role will be responsible for performing a variety of functions; increasing branch revenue by securing new business, developing existing accounts with a measured cadence of customer contact, working with the client and pricing teams to ensure market competitiveness, enhancing revenue through process improvements and customer adhesion by cross-selling new products or services.

Responsibilities:

• Retain and grow a customer portfolio of small segmentation size accounts which have a net revenue between $5K and $75K annually
• Conduct monthly simple SWOT analysis and report key findings to management during monthly pipeline reviews
• Cultivate consultative, long-term relationships with contacts at varied levels, based on account complexity, with existing customers
• Be in continuous contact with customers:
  • Calling and generating new business opportunities
  • Reassuring the customer that their business has been executed on
  • Meeting the customer where and how they want to buy
• Communicate with the customer on issues and trends which may impact the customer’s business, provide suggestions to improve results for the customer
• Engage internal resources to present and align C.H. Robinson’s full menu of services and the corresponding benefits of each to the customer
• Conduct internal data analysis and portfolio reviews with commercial team (Account Management, Sales, General Managers)
• Educate clients on CHR tools and technology; identify opportunities where CHR solutions and reporting can increase client satisfaction and/or drive operational efficiency; ensure market competitive rates and timely market conditions and client advisories are communicated
• Utilize prospecting tools such as MSRT, Hoovers, and LinkedIn to build your account knowledge and qualification data
• Assisting the sales cycle and onboarding of accounts supporting the sales deal team where appropriate
• Document commercial activity through the use of Atmosphere (Phone Calls, Customer Visits, Business Reviews, Qualification Calls etc.)
• Ability to define, develop and document business processes (SOP’s) and procedures (KPI’s) with customers
• Escalate any high severity request, issue or perceived risk to management as needed
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

• At least 1 year of international freight forwarding experience
• High School Diploma or GED
• Ability to travel up to 20%

Preferred Qualifications:

• Bachelor’s Degree from an accredited college or university
• Passion for sales and building customer relationships
• Previous domestic or international transportation experience
• Attention to detail and strong analytical skills
• Strong written, verbal, and presentation communication skills, including the ability to persuade, motivate and influence others
• Ability to define, develop and document business processes and procedures
• Driven, enthusiastic, persistent, confident, highly motivated and results focused
• Values a diverse and inclusive work environment

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.