SASS Operations Specialist II

Job Description

In this role, you will serve as ADP SASS’s front-line for solving clients' challenges regarding global background screening. You will work closely with our vendors and our clients to ensure international background checks are completed with the variety of specialized requirements. Including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP’s service reputation and client satisfaction in your hands.

The day to day on this team can vary significantly depending upon the daily tasks you are working. You could receive between 1 and 10 service calls per day, answer between 5-40 client or vendor emails, conduct delay research, handle behind the scenes daily tasks for global and domestic background screening, etc.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

:

• Ability to multitask
• High attention to detail
• Analyze and evaluate collected data used for background check reporting
• Leverage strong interpersonal skills
• Independently manage time and resources to perform job duties and make sound decisions
• Follow/develop policies, procedures and consistent detailed monitoring of procedures
• Provide support to other members of team and management within the department as requested
• Ability to collaborate and work in a team environment as well as independently, must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• High School diploma
• No previous experience required
• Computer skills are a necessity with knowledge of software such as the Microsoft suite of products

PREFERENCE WILL BE GIVEN TO CANDIDATES WHO HAVE THE FOLLOWING:

• Previous experience with ADP Staff
• Bachelor's degree Preferred

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions.

If you are a salaried or hourly worker who works an average of 32 hours or more hours per week, we offer the following benefits:

•Medical, Dental, Vision, Life Insurance, Matched 401(k), Student Loan Repayment Program, Wellness Program, Short and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

$36,100- $51,490

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.