Product Operations Specialist

Job Description

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

We are seeking a Product Operations Specialist to ensure our medical compliance products we deliver are understood, implemented, and used with success by our clients. A successful candidate draws upon many talents to get the job done – excellent communication skills, time and project management abilities, customer-focus service approach, and analytical competence are a must. The main functions of this role include general client support, including troubleshooting and resolving client issues, report generation and data analysis. Our company is highly entrepreneurial and dedicated to providing superior service. If you thrive in a fast-paced innovative environment that emphasizes individual accountability with the support of a team structure, come join us!

About the Day to Day Responsibilities of the Role

· Respond to incoming customer inquiries, via phone and email, regarding system functionality and day to day business needs in a support capacity.

· Provide guidance to clients regarding usage of our solutions.

· Coordinate activities with internal team and CMS for problem resolution or inquiry response.

· Generate production documentation and reports (e.g. statistical, daily, monthly, special requests, etc.) to provide current and accurate information for use by management, employees and clients.

· Assist with creation and customization of client training materials and documentation as needed.

· Train new and existing clients remotely via web-conferencing.

Qualifications

About You and How You Can Excel in This Role

· Associates or bachelor’s degree required

· At least 2 years of experience in a corporate setting

· Ability to interact and engage with a wide variety of clients

· Ability prioritize tasks based on urgency and client

· Proficient in Outlook & Excel

Additional Information

ISO Claims Partners, a Verisk business, is a nationally recognized leader in providing cost-effective and proven Medicare compliance and claim analytics services for Workers’ Compensation, First-Party No-Fault, and Liability claims. For the past two decades we have been a trusted consultant and provider to the largest carriers, TPAs, and self-insured Fortune 1000 companies in the world. We draw on unique data assets and deep domain expertise to develop products and services designed with one goal in mind: improving claims outcomes throughout the life of a claim. We accomplish this by providing cutting-edge analytics, unmatched data, and superior medical and legal advocacy – with big payoffs, taking claims organizations from a reactive to a proactive approach. ISO Claims Partners is headquartered in North Reading, Massachusetts, and has offices throughout North America. To learn more about ISO Claims Partners, please visit us at www.verisk.com/claimspartners . We are proud to be a part of the Verisk family of companies!

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do.

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the fifth consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Consumer Privacy Notice

At Verisk, the health and safety of our people is our number one priority. Effective November 15, 2021, and subject to applicable law, all prospective hires for office based roles or roles that support any of our businesses’ government contracts will be required to demonstrate that they are fully vaccinated against COVID-19 by their start date, or qualify for a legally-required medical or religious accommodation to this vaccination requirement, as a condition of employment. Hired candidates who do not demonstrate that they are fully vaccinated against COVID-19 by their start date, and who have not been approved for a legally-required medical or religious accommodation will no longer meet the requirements for employment and their offers of employment will be immediately rescinded, in accordance with applicable law.