Associate, Relationship Manager - Client Service

Job Description

About this role

BlackRock Whole Portfolio Solutions Servicing Team – Client Service Officer for Netherlands OCIO clients

Whole Portfolio Solutions Servicing Team Overview

Exceeding the service expectations of our most complex clients at all stages of the client lifecycle is equal in importance to strong investment performance. The Whole Portfolio Solutions Servicing Team is a pillar within BlackRock’s Client Experience division and is responsible for delivering a dedicated onboarding and servicing experience to the firm’s most sophisticated clients.

The team’s role within the Client Experience division is to drive the delivery of superior client experience for our clients, whilst ensuring we help build scale and evolve BlackRock’s overall client servicing capabilities. The team is now looking for additional senior members based in Amsterdam to join our Outsourced Chief Investment Officer (OCIO) servicing team.

Client Service Officer Role Overview:

In the role of Client Service Officer you will be a dedicated client servicing lead for a small number of the firm’s most important and complex OCIO mandates based in the Netherlands. You will begin building a deep and trusting relationship with the client from a very early stage of the firm’s overall relationship and continue this partnership into an ongoing dedicated servicing role. By working with the firm’s most complex and demanding clients you will challenge yourself to understand intricate operating models and unique servicing requirements in order to provide a differentiated client experience. Through proactive engagement you will have the satisfaction of delivering the best of BlackRock to your clients with the goal of exceeding their servicing expectations.

Role Responsibilities:

• Establish a trusting relationship with complex Dutch OCIO clients and build a deep understanding of their organization and whole portfolio investment solution
• Demonstrate your client relationship skills and Dutch Pension specific knowledge to understand how BlackRock can continuously improve its service proposition for complex clients
• Lead the design and documentation of a servicing standard that meets each client’s needs
• Deliver a dedicated service experience that exceeds this standard through proactive engagement
• Partner with specialized implementation team members, to onboard and manage ongoing change to your complex mandates
• Partner with colleagues and functions across BlackRock to innovate and develop new technology and operational processes that continue to improve your clients’ servicing experience
• Own and evolve the core operational service offering in partnership with operational groups across the firm and our key third party providers.
• Contribute to client RFP pitches and new business opportunities in your capacity of CSO, being a role model for BlackRock’s vision for delivering outstanding Client Experience

Experience and Skills

The successful candidate will exhibit the following set of experiences and skills:

• Proficient professional Dutch & English verbal and written skills
• Dutch Pension experience including understanding of Pensions regulations, interaction with external partners including custodians, investment administrators, regulators, and Liability Driven Investment strategies
• Proven client management skills and service philosophy
• Ability to understand sophisticated investment portfolios and experience with associated operating models
• Experience in chipping in to, and delivery of client RFP pitch materials and presentations
• Strong understanding of the key operational activities required to support multi-asset solutions for large clients
• Problem solver who seeks to innovate and design solutions
• Naturally exudes emotional ownership for client needs
• Confidence to form and deliver a clear opinion and articulation of your rationale
• Excellent interpersonal skills and team-approach mentality
• Operates effectively under pressure and working to tight deadlines
• Proficiency in independently prioritising own work
• Appreciation for importance of process to manage risk
• A quick and curious learner who seeks to improve themselves and those around them
• Understanding of the Dutch/EMEA Regulatory landscape and how it affects Institutional clients preferred

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.