Sr. Client Data Analyst

Job Description

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. You carry the weight of ADP’s service reputation and client satisfaction in your hands. You will handle day to day interaction with various teams to support technical business requirements. Work to support the business needs being self motivated, able to work independently and able to take initiative without always being directed.

The nature of what you do every day will not change – your #1 goal is to help clients and our business partners. Still, every day will be different because the questions you receive will vary, as will the solutions you provide. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a fast paced environment. You have a way with people that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our business partners to understand and take action on. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

What you’ll do:

• Drive internal projects to completion
• Collaborating with Data Operations Developers to resolve and create enhancements to current tools
• Partnering with Operations and Client Services to deliver accurate billing
• Perform all billing and quality review transactions timely and accurately to ensure an exceptional client experience
• Perform monthly SOX Audits in accordance with Standard Operation Procedures, and maintain the documentation required for established key controls
• Accurately research and resolve suspended billing transactions, terminated billing transactions and active clients not billing to ensure the accurate recording of ADP's revenue
• Analyze month over month billing variances, escalate findings to technical support to ensure process gaps are identified, closed and ADP revenue is protected
• Handling internal client inquiries via case management systems accurately to include case resolution with supporting documentation within established Service Level Agreements
• Availability to work flexible hours as needed, and adhere to blackout time off requirements

WHAT YOU CAN EXPECT IN A TYPICAL DAY:

• Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve billing issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
• Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of requests. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE: Requirements

• At least 4-5 years of analytical experience in a customer service environment or as a practitioner with systems experience
• Experience with Payroll/Payroll Processing
• Superior time and project management skills.
• Strong attention to detail and analytical skills.
• Ability to multitask in a fast-paced environment and prioritize the most critical tasks and projects keeping current on new and proposed regulations.
• Ability to present technical details to non-technical audiences providing expertise and guidance as needed.

Bonus points for these: Preferred Qualifications:

• A bachelor's degree
• 1-2 years of experience in Billing, Finance and/or Accounting
• File Formatting-XML, Fixed Width, Delimited
• Database Experience-Microsoft Access, Oracle, Microsoft SQL Server
• Reporting Tools- SQL Server Reporting Services, Crystal Reporting, Tableau, Power BI
• Analytics Cube- SQL Server Analysis Services, COGNOS
• Direct Customer Interaction
• Extract Transfer Load Experience-Microsoft SQL Server Integrations Services, Alteryx
• Customer Relationship Management Systems-Microsoft Dynamics CRM and Siebel
• Job Scheduling- Microsoft SQL Server Agent, Atomic (UC4)

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience.

In addition, this position may include additional compensation in the form of bonus, equity, or commissions. If you are a salaried or hourly worker who works an average of 32 hours or more hours per week, we offer the following benefits:

•Medical, Dental, Vision, Life Insurance, Matched 401(k), Student Loan Repayment Program, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

Compensations range for U.S. Nevada residents: $50,300-$71,725 / year

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Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.