Connectivity Specialist - EMEA

Job Description

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 18,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 650+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 18,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

FareHarbor is looking for bright, positive, hard-working individuals to join the Connectivity Team in the Amsterdam office. The Connectivity Team is responsible for helping our clients manage their API integrations with select Online Travel Agencies.

The ideal candidate for the Connectivity Specialist position is an extremely detail-oriented and self-motivated problem solver, who is at ease learning a technical software and handling professional correspondence.

What you’ll do here:

• Initiate, maintain, and troubleshoot technical integrations between clients and partners
• Act as a liaison between parties to research, solve and communicate diverse problems
• Become an expert on FareHarbor’s integrations and new features
• Prioritize and complete inbound tasks in a timely manner
• Have an understanding of back-end management
• Collaborate with all members of the Connectivity Team, Partnerships Team, and Channel Support Team

This includes a two-week FareHarbor dashboard training with hiring class followed by a two-week training period specific to the API Support Specialist role.

Requirements:

• 4 year degree, or equivalent combination of education and experience
• Excellent problem solving with a strong attention to detail
• Have a natural sense of urgency and a “whatever it takes” attitude
• Comfortably multi-task projects in a fast-paced environment
• Think independently and collaborate with a team with a high level of maturity
• Strong written and verbal communication skills
• Be a Mental Athlete: Possess an analytical mind
• Commitment to growth and learning
• Fluent in English

Bonus if:

• You are fluent in French, Spanish and/or Italian

Benefits:

• Pension Plan
• Discount CZ insurance
• Fun social online events!
• Commuting allowance
• Working in a multi-cultural environment - 33 different nationalities

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.