Aprimo Product Support Manager - Remote

Job Description

KPMG is currently seeking an Aprimo Product Support Manager to join our Digital Nexus technology organization. This is a remote work opportunity.

Responsibilities:

• Responsible for Aprimo implementation Incident Management, Defects Management, Service Requests Management, SLA Management and Production Triaging
• Implement approved change requests that require configuration
• Manage all Service Requests with Aprimo related to Aprimo product defects
• Work with KPMG help desk Level 1 to resolve admin and workflow issues related to Aprimo configurations and/or integrations from internal applications and third-party systems
• Updates documentation of all configurations and create quick reference guides
• Provide technical management to offshore Aprimo development resources

Qualifications:

• Minimum of six years Aprimo hands-on end-to-end implementation experience and/or Production Support and Maintenance
• Bachelor's degree from an accredited college/university; Aprimo Certified (MRM) preferred
• Expert level understanding of the Aprimo platform, underlying Marketing/Operations processes and overall architecture
• Technologist focused on Aprimo MRM, DAM, Financials and Aprimo reporting application solution design
• Outstanding verbal/written communication, collaboration, and presentation skills to lead an environment driven by customer service and teamwork; Must be able to set and execute strategic initiatives for team
• Creative thinker with ability to identify innovative business solutions; Ability to develop strategic organization and resource plans, defining next generation business and leadership needs