Application Specialist / MTRA Remote Support (f/m/d)

Job Description

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as Application Specialist / MTRA Remote Support (f/m/d) to support our customer base with application related problem cases and the use of syngo.plaza and teamplay.

Your tasks and responsibilities:

• You work efficiently in both local and virtual support teams. You provide remote support for clinical applications and workflows to end customers and Siemens Healthineers employees, primarily for syngo.plaza and teamplay
• You are the main contact for clinical administrators and medical professionals
• You will also assist in optimizing reporting and clinical workflows
• You will conduct remote customer trainings and help with application related questions
• You will communicate and share information about application issues to next level support departments and implement solutions to the costumer base
• You incorporate customer feedback into the product lifecycle management process

To find out more about the specific business, have a look at Computed tomography

Your qualifications and experience:

• You have successfully completed a bachelor's degree in medical imaging or a similar field of study
• You have initial practical experience and expertise regarding diverse modalities
• You do not have a degree? We also welcome applications with professional training (application specialist, MTRA / radiology technician/X-ray assistant) in combination with additional qualifications and several years of experience in the fields of CT, MRI, nuclear medicine, or mammography
• Knowledge of clinical workflows and related IT infrastructure completes your profile

Your attributes and skills:

• Your business fluent German and English skills enable you to serve our German and English-speaking customers; additional language skills as well as intercultural or international experience are an advantage
• You work on several topics at the same time. Therefore, it is easy for you to prioritize your topics and to keep the overview without losing the customer focus.
• Thanks to your analytical skills, you easily understand customer requests and deliver appropriate solutions
• You like to maintain direct end customer contact and do not let yourself get out of patience

Our global team:

Siemens Healthineers is a leading global medical technology company. 66,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

Check our Careers Site at https://www.siemens-healthineers.com/de/careers
As an equal opportunity employer, we welcome applications from individuals with disabilities.
Wish to find out more before applying? Contact us: +49 (9131) / 17 – 1717, if you wish to discuss any initial questions with our recruitment team. The contact person handling this job ad is Marcel Kollischan.

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Siemens Healthineers Germany was awarded the Great Place to Work® certificate.

Organization: Siemens Healthineers

Company: Siemens Healthcare GmbH

Experience Level: Early Professional

Job Type: Full-time