Job Description

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Job Description

Join Takeda as a Patient Support Manager in our Lexington, Ma office. As a Patient Support Manager working on the Patient Services team, you will be empowered to work in a highly visible, strong team environment to provide exceptional Customer Service on all levels.

**This position is supporting our patients on the west coast, work hours will be 11:30am-8pm Monday -Friday.

How you will contribute:

• Specifically, listen to and counsel patients and medical professionals, interpreting their specific needs and providing friendly, professional and well-informed answers to their questions.
• PSM's will work with patients, physician offices, partners and insurance companies to case manage all steps required to gain access to therapy.
• Maintain relationship with patients and physicians to ensure ongoing compliance with therapy.
• Works closely with patient/family to case manage all steps required to gain access to therapy
• Acts as the liaison with medical offices
• Work with Specialty Pharmacy and insurance companies to obtain reimbursement information
• Perform benefit investigations with insurance companies as required
• Counsel patient/family on reimbursement options
• Manage patient transition to Takeda products.
• Work with nurses to provide injection/infusion training to patients
• Responsible for maintaining case history for all assigned patients in the CRM system
• Trouble shoot and resolve ongoing reimbursement issues (step edits, insurance changes, PA's, etc)
• Partner with Field Regional Business Managers and Patient Access Managers to manage all patient cases within their assigned territories
• Professionally field incoming telephone calls while making a positive impression
• Answer patient and medical office inquiries and resolve customer problems
• Provide ongoing persistency and compliance support by making regular calls to patient/families
• Manage patient assistance requests and work with partners to process applications
• Provide back-up coverage for other Patient Support Managers
• May attend patient meetings and represent Takeda at industry conferences
• Travel to sales meetings and medical offices as necessary

Minimum Requirements/Qualifications:

• BA/BS in the life sciences or communications preferred
• 3 -5 years of prior case management experience preferred
• Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patients and medical professionals preferred.
• Living our leadership behaviors is a basic expectation for all Takeda employees
• Ability to multi task, problem solve and work independently
• Liaison with patients and families
• Liaison with physicians and sites of care
• Work with specialty pharmacy partners, insurance companies and nursing agencies
• Work with Regional Business Managers, Patient Access Manager and Managed Care/Government Accounts team
• Travel 10%
• **This position is supporting our patients on the west coast, work hours will be 11:30am-8pm Monday -Friday.

What Takeda can offer you:

• Comprehensive Healthcare: Medical, Dental, and Vision
• Financial Planning & Stability: 401(k) with company match and Annual Retirement Contribution Plan
• Health & Wellness programs including onsite flu shots and health screenings
• Generous time off for vacation and the option to purchase additional vacation days
• Community Outreach Programs and company match of charitable contributions
• Family Planning Support
• Flexible Work Paths
• Tuition reimbursement

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

In accordance with the CO Equal Pay Act, Colorado Applicants Are Not Permitted to Apply.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

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