CEC Reporting and Analytics Associate

Job Description

Job Number 22100130
Job Category Administrative
Location CEC Omaha, 1818 North 90th Street, Omaha, Nebraska, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Non-Management

JOB SUMMARY

• Any NAD CEC

The Reporting and Metrics associate will work closely with the business analytics manager in responding to inquiries from stakeholders, validating data, helping maintain accurate records, assist in all aspects of the administration of the global CEC incentive programs, and perform other reasonable job duties as requested by the manager.

The basic function of this job is to read and respond to emails, research concerns, validate data, and help our incentive program and analytics team run smoothly. This position requires the ability to follow standard operating procedures and the ability to know what to do when one does not exist for a given inquiry or task. This position requires an individual to use critical thinking and problem-solving skills, provide thoughtful insight and recommendations, and the ability to address all needs in a positive manner.

Core Work activities

• Respond to business analytics and incentive emails in accordance with established standard operating procedures and within targeted average response times, using reference guides and standard responses as appropriate
• Provide support in the administration of the incentive program as designated by manager
• Complete regular data validations and raise concerns to manager as they arise
• Process associate definition and new hire queue updates in Capture
• Coordinate with reporting and/or data services team to resolve guest inquiries and data integrity concerns
• Manage the associate definition tool, ensuring accurate and timely updates.
• Able to navigate through a Window’s environment, including Outlook, Excel, Word, PPT and SQL.
• Enter and retrieve information contained in computer databases and records, files, reservation, and answer inquiries from internal customers

KEY COMPETENCIES

Analytical Skills

• Computer Skills
• Learning

Interpersonal Skills

• Strong interpersonal Skills
• Team Work
• Customer Service Orientation
• Diversity Relations

Communications

• English Language Proficiency
• Clear, concise communication skills both written and verbal.
• Writing
• Listening
• Applied Reading

Personal Attributes

• Integrity
• Dependability
• Positive Demeanor
• Initiative
• Stress Tolerance

Adaptability/Flexibility Organization

• Detail Orientation
• Multi-Tasking
• Time Management

Planning and Organizing General Administration

• Proficient in Microsoft environment

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?