Senior Director, Business Planning & Strategy (New Payment Flows)

Job Description

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

New Flows represents a key strategic growth area for Visa, as we expand beyond core consumer card payments (C2B) and into broader money movement flows among individuals, businesses, and governments. The Senior Director Business Planning and Operations (New Flows) role directly supports the Head of New Flows, CEMEA and facilitates achievement of financial and business goals for the region. This position will closely engage with key internal stakeholders across functions especially VBS, Visa Direct and VGS in CEMEA, CEMEA Hub and Global teams to achieve business objectives. This role will also provide strategic oversight and project management across key priorities of the region. The BPO role will support the Head of New Flows to drive business performance by raising productivity and performance standards.

Principle Responsibilities / Key Results Area

• Support the Head of New Flows and matrixed functions in business planning, strategy development and tracking and in achieving agreed business goals.
• Co-lead annual business planning cycle along with Finance, help the VBS, Visa Direct and VGS leads and functions to develop integrated CEMEA New Flow plans to support revenue growth targets, and ensure optimal deployment of investments to finalize the operating plan for the business.
• Oversee major project work streams related to strategic priorities in CEMEA. Specific project content will vary greatly in sponsor, business or strategic focus, depth, and stakeholders served, ranging from broad co-ordination efforts across multiple countries or functional areas to focused special assignments for senior management that are of high strategic importance to Visa’s business
• Participate actively in shaping and driving the CEMEA New Flows business agenda, including financials, clients, people, controls environment and change management.
• Identify, structure, and manage complex issues to arrive at recommendations that drive corporate objectives. Drive solving of a range of business problems by proactively collaborating and coordinating with multiple internal stakeholders.
• Lead and manage more junior BPO team members directly reporting into this role or in a matrixed environment, monitoring progress and ensuring team is provided with development opportunities
• Continuously review client and market landscape to identify strategic opportunities; recommend and develop initiatives to meet the clients’ business objectives and grow Visa’s business.
• Implement identified strategic opportunities/products/services through strong project management and working with internal and client teams.
• Work with minimal direction, usually within a complex and often ambiguous environment

Qualifications

Key Competencies

• Strategic thinking, strong analytical skills and financial acumen required to be a trusted advisor to Head of New Flows, CEMEA
• Personal presence and ability to clearly communicate, verbally and in writing, compelling messages to senior managers and other stakeholders
• Self-confident and hands-on, with the ability to operate in a fast paced and constantly changing work environment
• Strong interpersonal and leadership skills to build credibility with various functions and Country teams, to work in a matrix organization.
• Excellent collaborator with ability to influence without authority, and rally corporate resources and functional experts to drive business objectives
• Project management skills and strong execution capability to deliver against tight deadlines
• Comfortable with complexity and ambiguity
• Strong understanding of the clients’ business and how it aligns with Visa’s strategy
• Ability to quickly assess an opportunity, using industry experience and fact-based analyses
• Ability to learn quickly, deal with complexity and lead change

Required Experience (education , skills - professional/technical/business)

• Bachelor’s degree with 12-15 years of progressively responsible business experience in Digital payments, Retail Banking, Management Consulting or Corporate Strategy. A master’s degree would be an advantage
• Proven People leadership skills
• Experience in and/or significant exposure to the financial services/payments industry required
• Experience in handling projects with multiple work streams, and coordinating complex cross-enterprise processes with multiple stakeholders at both senior and junior levels

Additional Information

Reporting Relationships

• The position is based in Dubai and reports to the Head of New Flows, CEMEA
• This is a people manager role with at least one direct report

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.