Service Engineer

Job Description

RETHINK MANUFACTURING The only way to ignite change is to build the best team. At Bright Machines®, we’re innovators and experts in our craft who have joined together to create a new category of manufacturing that will help transform the industry. We believe software and data are the answer, thoughtfully applied to solve our customers’ unique challenges. Through intelligent automation, we give factories newfound flexibility, scalability, and resilience. We deliver products to meet the demands of today while building a platform to take advantage of what comes next. Working with us means you’ll have the opportunity to make lasting, impactful changes for our company and our customers. If you’re ready to apply your exceptional skills to create the factory of the future, we’d love to speak with you. ABOUT THE ROLE Our company is looking for a service integration engineer for our microfactories. In this role, you will be supporting the automation team in developing, testing and validating different automation projects as well as working on-site at customer locations to install and deploy our products. After some on-the-job training, you will get to put your technical skills to use every day in new and challenging situations while you interact with a wide variety of people, machines and settings.

WHAT YOU WILL BE DOING

• Install, deploy and support our Bright Robotic Cells (BRCs) at a large, key customer site
• Use diagnostic tools and customer feedback to assess hardware and software malfunctions
• Assist in developing and implementing the deployment plan
• Work with project team to deploy and troubleshoot the system applications
• Develop deployment support documentation for customers
• Work with the project management team for project specifications and configurations
• Educate and train customers on device operation, maintenance, troubleshooting and repair
• Analyze and troubleshoot deployment issues on site in a timely manner.
• Act as primary customer contact for deployment and post deployment related inquiries and issues
• Travel to customer sites around 90% of the time (Most of the customers will be located at Ciudad Juarez and San Luis Rio Colorado)

WHAT WE ARE LOOKING FOR:

• At least 2 years of experience in an automation and robotics environment
• At least 3 year of experience in a customer-facing role
• Experience writing technical documentation
• At least 2 years of experience on mechanical, electrical and pneumatic assembly and schematics
• Experience with power tools
• Experience with mechanical measurement and tolerance
• Experience repairing and maintaining robotic controllers, transfer devices, automation equipment, peripheral equipment and mechanical units
• Experience with PLC logic & programming, troubleshooting, and configuration with industry leading vendors (Beckhoff, Mitsubishi, Siemens, Omron, Allen Bradley)
• Knowledge in Serial & Bus Communication protocols: Ethernet/Profinet, RS232/422/485, Modbus, CAN Open, EtherCAT, Profibus, TCP/IP and others
• Ability to program in structured text language, function blocks, and ladder
• Experience with Fanuc & Nachi Robot programming
• Experience in HMI programming
• Highly skilled with electrical, sensors, transductors and pneumatic devices
• Experience and capability giving remote support
• Ability to lift up to 50 pounds and ascend heights regularly
• Good communication and customer service skills
• Root causes analysis experience and action plans
• Understanding of tools and technology needed to complete repairs
• High level of English

Preferred:

• Valid US Visa

BE EMPOWERED TO CHANGE AN INDUSTRY We’re looking for people who believe they can personally help modernize a global industry and want to work alongside passionate teammates who share their vision. As a global company working toward a common goal, we have a highly collaborative and inclusive approach to work, striking a balance between celebrating team success and focusing on individual growth. We exist to transform the way things are made. Join us on the journey. Bright Machines was named a “ Technology Pioneer ” by the World Economic Forum, one of “ America’s Most Promising Artificial Intelligence Companies ” by Forbes, and an Inc. “ Best in Business ” winner. Apply for this job