Payment Operations Specialist

Job Description

Do you have the ability to combine intellectual curiosity with logical thinking to drive customer excellence in the payment space. Do you have experience with Billing and Subscription tools, Payment Providers and Mobile Payments? Are you looking to join a winning team? DAZN is one of the fastest growing OTT platforms in the world, streaming over 40 different sports, in more than 300 different leagues, across more than 200 countries. Since our launch in 2016, we have streamed more than 600 million hours of content. Together with the Payment Operations leadership, you will build and maintain strong relationships with Operations, Product Management, Tech and Finance teams to support the launch of new features around payments and pricing across global markets, whilst ensuring the smooth running of existing payment features. Whilst proactively interacting with stakeholders to understand requirements and improvements around billing and subscriptions, you will also provide expert support towards Customer Service teams to resolve customer payment issues. This role has great potential to expand your understanding and knowledge of all aspects of online payments and ecommerce, covering a range of payment services and products, investigating issues and identifying opportunities for improvements and driving new and exciting projects around pricing. Your team The PayOps team is the heartbeat of payments at DAZN. Spilt across two groups and three countries (Germany, Japan and Poland), consisting of nine people who all offer expert knowledge across the payment ecosystem. Key to our success and growth is our ability to collaborate and work together to solve complex issues in a timely manner. The pace is quick but exciting, we sit in the front seat of many high priority tasks and projects which are shaping the future success of DAZN right now.

As our new Payments Operations Specialist you’ll have the opportunity to:

• Build key relationships with Operations, Product Management and Tech/Dev teams to drive change across the DAZN payment ecosystem
• Support the launch of new payment features, new markets, and ensure the smooth running of existing processes.
• Work on horizon one (top priority) projects and initiatives to improve revenue collection and reduce churn, contributing to shaping how DAZN evolves in the next years.
• Upskill in all payment, ecommerce and analytics tasks in supportive and collaborative environment.
• Own your pillar of Payments and become an expert in your field, comprising of many options, such as Mobile payments (Apple IAP), Direct payments (Credit Card), Access codes (Gift Codes), etc...
• Work closely with customer support teams to investigate and fix customer facing issues in a timely manner.

You’ll be set up for success if you have:

• The ability to own the day-to-day management and functions of the payment ecosystem including (but not limited to): Subscriptions & Billing, CRM systems, PSP backends and Mobile Payment systems.
• Customer first mentality to support the global customer service teams to manage and resolve payment issues without SLAs.
• Knowledge of payment methods and markets, with an ability to support new market launches, product launches, price increases and feature rollouts.
• Strong understanding of transactional analysis and payment ecosystem optimisation (auth rate monitoring and improvements, etc..), with a proven track record in subscription-based business models

Even better if you have:

• Strong knowledge of digital payment landscape
• Experience with subscription-based products, ecommerce & inline payments
• Analytical mindset with experience of working with big data

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. If you're ambitious, inventive, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN. We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity and where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. We are supported by our talented Employee Resource Group communities: proud@DAZN, women@DAZN, disability@DAZN and ParentZONE. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you. Apply for this job