Ingenieur Avant Vente ITSM

Job Description

Working at Atlassian Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company. With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role from France, Germany, UK, Netherlands, Poland. If this sparks your interest, apply today and chat with our friendly Recruitment team further. Atlassian is looking for a passionate Pre-Sales Solutions Engineer committed to solving our hardest customer problems and closing our largest enterprise deals. In the role of ITSM Solutions Engineer, you will help Atlassian to disrupt the current Enterprise Service Management market space (not just ITSM but any business area where Service Management would be of value) uncover additional business capabilities by helping prospects & customers to qualify, purchase & deploy Atlassian Service Management solutions through a discovery-driven consultative approach. Our Solutions Engineers are technology and process champions, demonstrating thought leadership to frame the customer's strategic direction, propelling our customer's team past their hurdles, unlocking additional value for the Enterprise, and bringing outcomes into full focus. Through the partnership with other team members, you will leverage your knowledge and experience in the area of Pre-Sales & Service Management to deliver value through prescriptive insights and methodologies. You will help our strongest promoters showcase their success to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. If you're a top-performing enterprise Solutions Engineer who is customer-obsessed and understands the role of Service Management in making a business successful, this may be your dream job.

Key responsibilities include:

• In collaboration with partner and Atlassian Sales teams to investigate, discover and assess client pain points; map client business and technical requirements to Atlassian capabilities
• Configure and deliver deeply compelling presentations to customers and prospects, clearly communicating the value and differentiation of Atlassian while showing how we unlock latent business value & solve the business challenges
• Contribute to Atlassian's thought leadership including representing Atlassian at conferences, partner training, and contributing to Community of knowledge such as white papers, analyst briefings, or blog posts.

More about you: We're looking for a dynamic team member who will both teach and learn from all of us on the Solutions Engineering & Product teams. On paper, you have at least 5 years of experience interacting with enterprise customers in a pre-sales, consulting, or delivery capacity, within the ITSM, ITBM & DevOps solution spaces. Most importantly, you are a creative problem solver who can interpret complex problem statements, boil them down into compelling value-centric solutions, and collaborate with prospects, channel partners, and sales teams to accelerate the buyers' journey. You're equally comfortable in both a business and technical context, interacting with either head of department executives or talking shop with technical audiences. You love to learn, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making clients successful. As this role is to support the French market, you would have fluent business knowledge of speaking and writing in French and can comfortably demonstrate the value to the customer. Really want to win us over? Tell us about your experience using Atlassian tools, especially Jira Service Management, in the wild. More about our team: You'll be working alongside a globally distributed SE team, speaking with Global 2000 companies every day, collaborating closely with our sales teams to provide an Enterprise-grade experience to our customers. We're a get s#$% done global team, built on Atlassian's core values. If this mirrors how you want to work, then we are excited to have you join the team and help our company grow and change for the better. More about our benefits: Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company-paid trip after five years and lots more. #LI-MW2 Our perks & benefits To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more. About Atlassian The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team . We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To learn more about our culture and hiring process, explore our Candidate Resource Hub . Apply for this job