Xfinity Retail Service Associate (Part Time) - $1500 Signing Bonus, Day One Benefits, Courtesy Internet & TV

Job Description

Job Summary

What's a typical day like at Comcast? Transcript

We're reinventing the Xfinity image. We're changing everything. And what we're doing now is we're creating this open space. It's all hands on and you really get a chance to spend that time side by side with a customer as opposed to across the counter with them. It's a much better experience. Hi, my name is Kin, and I'm the Assistant Store Manager. A typical day in an Xfinity store, it's always changing. It's constantly moving, customers coming in. You have inventory management, we're doing schedules, team huddles, 'isten, learn, act!' Hey, I'm Serge and I am the Lead Sales Consulting at the Xfinity Store. Started at a service center which was more of our traditional stores that we had a few months ago. I came over to the Xfinity Store. The different roles within Xfinity Retail are: Service Associate, Sales Consultant, Lead Sales Consultant, Assistant Manager, then Store Manager. My name is Matt, I'm a Sales Consultant with Comcast at the flagship King of Prussia store. I am a veteran and I was in the Coast Guard. As a veteran with Comcast you're going to be able to network constantly. Comcast is someone that understands the value of what a veteran can bring to a company. Initially the training is going to be on the job. It's going to be virtual. You're gonna be taking classes. The only expectation in the beginning is just to come with energy and with an open mind. If you have any questions, people are always welcoming and looking to help you out. So the camaraderie and the family atmosphere is something that I really like as well. We like to keep it competitive, but we also like to work together. You can't take anything personal. Just let them talk, you're listening to them and you figure out the issue. I mean if you don't let them talk then you don't know what's going on. Whether it's showing a new product we just launched, like Xfinity Mobile or Xfinity Home, or reviewing their account, nine times out of ten were able to take care of the problem and have the customer leave happy. Not only are the benefits great, but the career path and growth in the company, there's so many avenues that you could take. You could start here at a retail store and end up somewhere in marketing. Currently, what we're working on right now is we're working on developing some of these sales consultants into the next level. What I see works is trying to get a little bit out of everybody that what they do well and try to incorporate into what you do, kind of put it all in the pot, mix it up and you make a sales consultant. As a company, we're changing through Xfinity right now. The Xfinity Store is revolutionizing how people are seeing the company. I think that the focus on the retail stores and the experience that they're creating here for customers as well as the employees is amazing. At the end of the day, to close up and know that we were able to resolve a customer issue that maybe wasn't resolved previously, to turn a story and an experience around for a customer. That's what motivates us, to be able to change something so drastically. It's not just about the business itself right now and how we're helping that one person, but how it's affecting the business in the future and our careers in the future. Don't look right at the camera. Alright, one more take! (Laughter).

Video length: 184 seconds 3:04 We're reinventing the Xfinity image. We're changing everything. And what we're doing now is we're creating this open space. It's all hands on and you really get a chance to spend that time side by side with a customer as opposed to across the counter with them. It's a much better experience. Hi, my name is Kin, and I'm the Assistant Store Manager. A typical day in an Xfinity store, it's always changing. It's constantly moving, customers coming in. You have inventory management, we're doing schedules, team huddles, 'isten, learn, act!' Hey, I'm Serge and I am the Lead Sales Consulting at the Xfinity Store. Started at a service center which was more of our traditional stores that we had a few months ago. I came over to the Xfinity Store. The different roles within Xfinity Retail are: Service Associate, Sales Consultant, Lead Sales Consultant, Assistant Manager, then Store Manager. My name is Matt, I'm a Sales Consultant with Comcast at the flagship King of Prussia store. I am a veteran and I was in the Coast Guard. As a veteran with Comcast you're going to be able to network constantly. Comcast is someone that understands the value of what a veteran can bring to a company. Initially the training is going to be on the job. It's going to be virtual. You're gonna be taking classes. The only expectation in the beginning is just to come with energy and with an open mind. If you have any questions, people are always welcoming and looking to help you out. So the camaraderie and the family atmosphere is something that I really like as well. We like to keep it competitive, but we also like to work together. You can't take anything personal. Just let them talk, you're listening to them and you figure out the issue. I mean if you don't let them talk then you don't know what's going on. Whether it's showing a new product we just launched, like Xfinity Mobile or Xfinity Home, or reviewing their account, nine times out of ten were able to take care of the problem and have the customer leave happy. Not only are the benefits great, but the career path and growth in the company, there's so many avenues that you could take. You could start here at a retail store and end up somewhere in marketing. Currently, what we're working on right now is we're working on developing some of these sales consultants into the next level. What I see works is trying to get a little bit out of everybody that what they do well and try to incorporate into what you do, kind of put it all in the pot, mix it up and you make a sales consultant. As a company, we're changing through Xfinity right now. The Xfinity Store is revolutionizing how people are seeing the company. I think that the focus on the retail stores and the experience that they're creating here for customers as well as the employees is amazing. At the end of the day, to close up and know that we were able to resolve a customer issue that maybe wasn't resolved previously, to turn a story and an experience around for a customer. That's what motivates us, to be able to change something so drastically. It's not just about the business itself right now and how we're helping that one person, but how it's affecting the business in the future and our careers in the future. Don't look right at the camera. Alright, one more take! (Laughter). C Comcast $1500 Signing Bonus for Comcast New Hires! Join our Team and be Part of Something Big: The best company to work for, the best team selling to and supporting our customers, with the best products! • Fortune’s “Most Admired Companies for 2021”, “100 Best Companies to Work For” & “Best Big Companies to Work For” • LinkedIn’s “Top Companies List for 2021” • 2021 Top 10 company on DiversityInc’s “Top 50” list • 2021 Human Rights Campaign Foundation’s “Best Places to Work for LGBTQ Equality” • Latino Leaders Magazine “25 Best Companies for Latinos” • #1 in customer satisfaction by JD Power and the American Customer Satisfaction Index (ACSI) for Xfinity Mobile • Xfinity Home - #1 rated home security provider by CNET the last 3 years • The Largest 1Gig network in America” WHO WE ARE At Comcast, we are innovators and leaders—inventing groundbreaking technology, creating extraordinary entertainment experiences for millions every day, and taking great care of our customers. The diverse talents of our people have propelled us to a Fortune 40 industry leader. And it’s an exciting time to join our team, make big things happen and connect people to exciting products, services and to the moments that matter most in their lives. We are committed to delivering amazing products and a customer experience that people love and trust. In every interaction, we are focused on respecting our customers’ time and fitting seamlessly into their lives. Our teammates go the extra mile to make sure our customers are satisfied and can’t imagine going anywhere else. We take pride in our work, our products, our services, and our commitment to the community. And we are always open to new ideas to enhance our productivity, drive strong results, and deliver a great experience for employees and customers alike.

Job Description

Core Responsibilities

• Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
• Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning and reports to leadership when exceptions are found.
• Greets customers during busiest moments, ensures they are connected to a sales consultant in a timely manner and is well prepared to demonstrate company technology to new customers to ensure they know the basics and encourage them to return.
• Frequently checks and inspects the back of the store for clean, secure and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards.
• Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
• Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.
• Readily adjusts and adapts to store management priorities and direction always demonstrating professionalism and integrity.
• Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

High School Diploma / GED

Relevant Work Experience

0-2 Years

Salary:

Base Pay: $15.00

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Salary:

Base Pay: $15.00

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.