Job Description

The Logistics Supervisor is responsible for utilizing TMC’s proprietary Transportation Management System as well as a team to effectively manage the flow of all Transportation information on behalf of the customer. This position is accountable for driving operational efficiency within their team, assisting in setting operational performance metrics, and delegating tasks to ensure completion. The Supervisor will own all operations-based relationships with the external customer as well as the internal team. This role is expected to use the TMC project-based delivery model to generate large, complex projects for their team and drive them through to completion.

Responsibilities:

Operational Efficiency

• Ensuring Transportation Arrangements are made for shipments through both your own work and by providing direction to a small to medium sized team
• Resolving Transportation Management Exceptions & Drive Problem Solving to prevent reoccurrence
• Develop and ensure documentation of Standard Operating Procedures
• Responsibility for operational SMART Targets and operational Metrics at business unit, geographic, or account(s) specific level

Owning Customer Relationships

• Lead calls and training with customer representatives at an equal or greater seniority level
• Make fact based suggestions and build a business case on how customers can achieve their goals in utilizing TMC

Supervising the Team

• Provide leadership to a small to mid-sized team at a business unit or geographic level while displaying the IMPACT Values

Required Qualifications:

• Supply Chain and/or Transportation experience preferred
• 3+ years equivalent industry experience
• Strong Presentation Skills (Presentation Training)
• Strong mentoring skills
• Exceptional customer service skills
• Ability to use
• Project Management experience preferred
• Performance Management SkillsAbility to pick up new complex information systems quickly

Preferred Qualifications:

• Values a diverse and inclusive work environment
• Supply Chain and/or Transportation experience preferred

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.