Sales Associate, Highland Village (Full-Time)

Job Description

Our Retail team creates a transformative experience that inspires a global community. We build connections with our community through product expertise and merchandising, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our community, and use it as an opportunity to create more Away fans.

Want to help us transform the travel industry? The ideal candidate will represent the Away brand by providing best-in-class support to all of our customers from the moment they step foot in the door til the moment they leave. You will directly contribute to the store’s success by having unparalleled customer interactions and by honing deep product expertise.

As a company that values diversity, equity, and inclusion, Away seeks individuals of all backgrounds and experiences to apply for this opportunity. We’re creating an environment where everyone can thrive. Our customers are global and diverse, so we’re building a team that is too. Through initiatives like our employee resource groups, Anti-racism training and bias prevention initiatives, we’re building the cultural foundation that gives people the emotional and physical space to bring their authentic selves to work.

What You'll Do:

• Provide exceptional customer service to every person, every time
• Deliver a memorable experience to each and every customer in a way that is uniquely Away
• Represent our brand and our core values
• Maintain the highest level of product knowledge and expertise. Help customers navigate through the shopping, product and sales journey
• Maintain the integrity of the space and uphold our visual standards
• Work in-store programs and events as needed
• Assist with any necessary processes and operations to keep the store alive and thriving!

Who You Are:

• Excellent communicator with a passion for people
• Comfortable working with all types of personalities
• Maintains cool under pressure
• An effective and expedient problem-solver with a keen attention to detail
• Positive attitude and feels there is no task too small and no task too large
• Eager to be at the frontline of a fast-paced and growing company
• Team player with a "no task is too small" attitude
• Enjoys working in a fast-paced and ever-changing environment
• Passionate about transforming travel (but that’s a given!)
• Education requirements didn’t limit the career of our co-founder Jen Rubio, and it won't limit your opportunities at Away either. We do not restrict our application pool based on education degrees, if you have strong professional experience, we want you to apply!

You’ll love working at Away because:

• We’ll invest in your career. Our company’s growing quickly, and we’ll give you the opportunity to do the same. You’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
• We’re creating an environment where everyone can thrive. Our customers are global and diverse, so we’re building a team that is too. Through initiatives like our employee resource groups and inclusion training, we’re building the cultural foundation that gives people the emotional and physical space to bring their best selves to work.
• We offer competitive compensation packages. We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here.

About Away:

Launched in 2016 by co-founders Steph Korey and Jen Rubio, Away is a global lifestyle brand with a mission to transform travel. By selling directly to customers both online and through retail stores, Away is able to eliminate retailer mark up and offer high quality, thoughtfully designed luggage and travel essentials without driving up the price. In just under four years, Away has already been twice named one of Fast Company’s “World’s Most Innovative Companies,” and one of TIME’s “50 Most Genius Companies”. To learn more, visit awaytravel.com .

EEO Statement:

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.

Away is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] .