Sales Program Manager

Job Description

See yourself at Twilio

Join the team as our next Sales Program Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

Because you belong at Twilio.

The Who, What, Why and Where

The Sales Program team is a global organization that seeks to accelerate sales pipeline development. The team identifies effective sales strategies, creates scalable sales plays and leads the program execution in the region. We partner with organizations across Twilio including Sales Operations, Product, Enablement, Marketing, Sales Development, Specialty Sales, and more to create integrated plans for sustained growth and productivity. The Sales Programs Manager is an instrumental role within the Global Sales organization. The Sales Program Manager will share insights from trend analysis with stakeholders across the organization to accelerate pipeline development.

This is an excellent opportunity for a proven Sales Programs Manager, a Marketing Manager, or an experienced sales professional with exceptional business acumen to play a leadership role in a rapidly growing segment of Twilio.

The ideal candidate has experience building sales playbooks and supporting programs targeting the Marketing, Developer, and CX Personas . The candidate should have experience with account based marketing campaigns, and applying usage analytics to outbound account targeting. The Sales Program Manager has used data to quantify and identify opportunities, and has turned those insights into actionable sales plays adopted by a global sales team. This role requires extensive collaboration internally to help our sales team maximize outbound pipeline generation impact.

This position will report to the Director of North American Sales Programs.

Who?

This position offers a unique and exciting opportunity to take us to the next level through innovating how we acquire, nurture and expand Twilio customers including some of the most promising startups and large global businesses. Our ideal candidate is:

• An energetic, cross-functional leader with deep knowledge of integrating marketing and sales programs targeting technical buyers.
• An expert in integrating marketing demand generation with sales execution.
• Creative in identifying customer usage patterns that indicate upsell opportunities and surfacing these insights to sellers through integrated sales tools.
• Highly effective presenter and influencer internally and externally.
• Highly analytical, data and systems oriented thinker.
• Consistent overachiever in previous performance and results.

What?

• Build new global Sales Programs methodology to support regional sales strategies.
• Design, creation and execution of data-driven prescriptive plays with the sales team
• Collaborate with Marketing to tailor account based marketing campaigns that drive leads, nurture new accounts and expand existing customers.
• Partner with Sales Enablement to ensure sellers are empowered to drive customer success and sales growth for Twilio.
• Collaborate with Sales Operations to integrate account insights into our sales tools that drive new pipeline.
• Work with global teams and build understanding of how to drive success across regions and product categories.

Why?

Twilio’s revenue team is rapidly growing, scaling to serve customers around the globe with increasingly sophisticated problems to solve.

Twilio is empowering developers with modern communication in order to build better applications. Twilio is committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and crafting your own ideas. We have a cultural foundation built on diversity, inclusion and innovation. We want you and your ideas to thrive at Twilio. Come join us.

Where?

This position will be remote or in a Twilio office if located near one. You will also get to experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions .

Colorado applicants:

• The estimated pay range for this role, based in Colorado, is $109,280 - $150,260.
• Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] .