Customer Success Associate

Job Description

WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester WaveTM: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

WHAT YOU'LL DO:

• Develop a deep understanding of the Braze product & an understanding of the digital marketing landscape.
• Work to a high volume, low touch customer success model gaining rapid exposure to multiple industries, use cases & stakeholders.
• Educate and empower clients to become self-sufficient.
• Own best in class client strategy examples, creating relevant content for the Success Team.
• Communicate and collaborate with internal teams such as Engineering, Product, Onboarding and Support.
• Work directly with clients to educate them on both technical and strategic concepts.
• Contribute to the team hitting renewals, retention and net retention targets.

Please note this job description does not cover every duty you may need to undertake, you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.

WHO YOU ARE:

This is likely your first or second post-education job or you are transitioning from an unrelated industry with the intention of progressing to become a Customer Success Manager. This role is perfect for ambitious individuals with a desire to take their first step into the customer success profession.

• You have excellent written and verbal communication skills; 60-70% of your communication is written.
• You manage projects and tasks to completion.
• You are highly organized and detail-oriented, capable of balancing multiple priorities across a high volume book of clients.
• You take initiative and have new, creative ideas that you want to test with your book of business.
• You’re excited about being a founding member of a new office and team.
• You are intellectually curious and are known as a problem solver; you're not afraid to tackle technical problems.
• You’re interested and eager to learn more about technical and marketing concepts with real world applications.
• You enjoy working on a team and collaborating with others on projects.
• You welcome frequent feedback regarding your path to progressing through the Customer Success organization.
• Your interests include marketing strategy, digital marketing, technology and mobile trends.

WHAT WE OFFER

• Competitive compensation that includes equity
• Generous time off policy to balance your work and life, including paid parental leave
• Competitive medical, dental, and vision coverage for you and your dependents
• Collaborative, transparent, and fun loving office culture

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