Program Manager - Ownership Operations

Job Description

Summary

Posted: May 25, 2022 Weekly Hours: 38 Role Number: 200371426 We are looking for an individual who is passionate about driving strong business results through effective customer and employee engagement strategies. You will work with Global Retail Support partners to design and launch programs that support Apple Retail priorities and initiatives. This role relies on collaboration, strategic thinking, an ability to design and implement programs that enhance the in-store shopping experience, through the filters of Team, Customer and Apple. You will be able to work successfully independently and as part of a larger, global cross-functional team. You possess exceptional analytical, problem solving, and communication skills, and are able to effectively interact and influence all levels within the organisation.

Key Qualifications

Key Qualifications

• Excellent project management and organisation skills with deep understanding of project management tools and project lifecycles.
• Dedication to the delivery of consistent and unparalleled customer experience both internal and external.
• Strong analytical skills and demonstrated problem solving skills. Proven ability to identify trends, develop strategies, and implement solutions.
• Demonstrated understanding of Change and Stakeholder Management, and can effectively balance stakeholders at both strategic and tactical levels.
• Manages ambiguity and is proficient at managing multiple projects concurrently.
• Self-starter who possesses exceptional time management skills and has great attention to detail.
• Cultivates innovation and can quickly articulate solutions in a way that gains consensus and builds partnership.
• Ability to develop relationships quickly, is a well respected and trusted partner, and performs well in a team environment.
• Excellent written and verbal communication skills.
• Flexibility to work across multiple time zones

Description

Description As a Program Manager within the Ownership Operations Team you are responsible for identifying, creating, leading, and implementing effective programs that solve highly complex, often technical problems related to product ownership within Apple Retail Stores. - Create and implement critical initiatives that align with Apple retail priorities to deliver results through creating owners, maximising efficiencies, and improving processes. - Drive key strategies with a specific focus on driving product ownership and class leading customer experiences. - Initiate, drive, and deliver effective projects within a global cross-functional team. - Identify roadblocks and potential impacts before they emerge; raise issues through the appropriate channels to gain resolution quickly. - Develop and maintain key partnership with senior field leadership including sharing key projects and initiatives by traveling to markets, hosting forums, conducting calls, and creating a feedback and communication channel.

Education & Experience

Education & Experience - Previous Retail Store Operations, Regional or National Retail Management or Field Leadership experience. - A minimum 5 years of project management experience. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programs. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount — both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programs that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Apple benefits programs vary by country and are subject to eligibility requirements. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.

Additional Requirements

Additional Requirements