IT Support Specialist

Job Description

About thredUP: thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. By making it easy to buy and sell secondhand, thredUP has become one of the world’s largest resale platforms for women’s and kids’ apparel, shoes and accessories. Sellers love thredUP because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. In 2018, we extended our platform with thredUP’s Resale-As-A-Service (RaaS R ), which facilitates modern resale for a number of the world’s leading brands and retailers. thredUP has processed over 125 million unique secondhand items from 35,000 brands across 100 categories. By extending the life cycle of clothing, thredUP is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. How You Will Make An Impact: We aren’t looking for just another standard help desk person. You should be really excited about new technology, someone who loves seeking out that weird bug, finally solving why a user’s app keeps crashing, and solving a network problem we’ve been scratching our heads on for weeks! This is primarily a support position, but you won’t be stuck at a desk all day staring at a ticket queue. We want someone looking to expand their skillset and grow within our team - managing servers, helping configure our cloud systems, and more.

In This Role You’ll Get To:

• Respond to assigned helpdesk tickets and provide solutions for reported customer problems.
• Identify, troubleshoot, and resolve hardware and software problems; perform problem escalation, if required.
• Provide end user support with IT challenges in person, phone, email and chat.
• Manage asset inventory (hardware/software), warranty tracking and repair history.
• Ability to work both independently and within a team environment.
• Participate on team projects, complete tasks and ensure they are completed on time and to specifications.
• Participate in a rotating on-call schedule with others on the team.
• Occasional travel may be required.

What We’re Looking For:

• 2+ years of Helpdesk or IT Support experience.
• Strong MacOS & Windows 10/11 skills.
• Basic linux skills. (Ubuntu Server)
• Self-starter that is capable of working remotely.
• Experience with the following technologies: Google Workspace, Active Directory/Azure AD, SSO, MFA, Zendesk.
• Understands ticket process, workflow and queue management.
• Excellent written and verbal communication skills.
• Understands basic networking (IP Addressing basics, subnetting, routing, IPSec/VPN)

What We Offer: - 4-day work week with Fridays off - Competitive salary (we leverage market data) + stock - Employee stock purchase plan - Flexible PTO (take the time you need) + 13 company holidays (US offices) - Paid Sabbatical after 3 years of full time employment - Generous paid parental leave for new mothers and fathers - Medical, dental, vision, 401k, life and disability insurance offered - We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth - Voted “50 Most Innovative Companies of 2020” - RaaS - Finalist in Fast Company’s World Changing Ideas Awards 2021 - 2021 FORTUNE Change the World Finalist We believe diversity, inclusion and belonging is key for our team. At thredUP, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a Colorado applicant, please e–mail [email protected] for salary information. Apply for this job