Installer Relations/Partner Support

Job Description

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. Job Responsibilities In this exciting position supporting the growing customer base at Viasat you will support the Field Operations department by taking inbound calls from our field service technicians to assist them with a variety of responsibilities. In this technical- centered role, your troubleshooting skills and ability to problem solve with fast paced resolution will help to exceed our customer's expectations. Researching customer information for accuracy as well as verifying of external work orders with outbound calls will keep you on your toes in this quick- turnaround environment. While working with various departments you will be able to learn cross -functional information regarding exciting new projects and product launches of our company all while being trained about the interworking of our dynamic adventures. The pay for this position is $19.50 per hour. Requirements

• 1+ year experience in customer service role
• Must complete Installer certification course within 30 days of hire
• Ability to work non-standard shift hours that could include Saturday and Sunday
• High school diploma or GED
• U.S. Citizenship or Lawful Permanent Residence status may be required for some projects in which case, verification of such status will be required upon accepting employment

Preferences

• 2+ years technical customer service experience
• 2+ years satellite industry experience
• Prior knowledge with ticketing system environment
• Previous satellite field installation experience
• Field installation and Field Service experience
• Troubleshooting, problem solving and trend identification experience

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