Job Description

See yourself at Twilio

Join the team as our next Regional Director, Solutions Engineering (LATAM) / Presales Enablement Lead - Segment.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

As the Segment Solutions Engineering team moves into its next phase of growth, we are looking for a determined leader to fill a hybrid role as the Presales Enablement Manager & LATAM Manager. This role is perfect for someone who is equally passionate about developing world-class Solutions Engineers and sellers and looking to break into management.

As the first SE manager in LATAM, the goal will be to build Segment’s first in-region Solutions Engineering team and hone processes to ensure our first direct sales approach in the region is a success. You will be responsible for recruiting, onboarding and driving revenue growth.

As the Global Presales Enablement Manager, the mission will be to drive world-class enablement across our Presales org and the broader Sales teams. This role will be highly collaborative and will include partnering with leadership across Presales, Sales and Sales Enablement.

Career Progression: This will be a short-term hybrid role in FY22. A critical element of the role will be to help determine the long term strategy of the two roles as the Segment SE org continues to scale. Possible options could be to create Enablement org or move into a dedicated LATAM manager role in 2023.

Responsibilities

As the LATAM SE Manager you’ll:

• Recruit, Onboard, Develop a distributed team of SEs throughout LATAM
• Collaborate with extended selling team to ensure success against revenue targets
• Analyze market trends to continually iterate on ICP, onboarding and ongoing enablement in unique emerging markets
• Partner with Twilio LATAM Sales and SE teams to build consistent and shared culture

As the Global Presales Enablement Manager you will:

• Assess the enablement needs to create a unified enablement strategy, vision setting and content orchestration. Determine focus areas and prioritization for Presales needs and partner with Sales Enablement on Global Sales needs.
• Proactively engage with Presales and Sales leadership to identify, prioritize and implement a global enablement program; create and maintain a single source of truth for all presales enablement activities
• Audit current programs to identify gaps and drive all facets to improve including process optimization, content strategy and direct teaching
• Lead the design and delivery of enablement programs to drive behavior change and increase performance and productivity across the Presales organization.
• Coordinate with broader presales organization for content creation and delivery
• Coordinate with Sales Enablement for support including logistics, process, tooling and technology

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years progressive experience in a customer-facing technical role with at least 3+ years of success in a pre-sales role
• An ability to “lead from the front” and a willingness to work alongside your team to secure the technical win will be key to your success.
• Passion for leadership, coaching/developing peers and closing deals
• Highly organized self-starter with a passion for cross-functional problem solving
• Experience building programs that have impact and reach across teams
• A strong understanding of both the enterprise business cycle and growth deal cycle
• A world class communicator. Confidence influencing and engaging with a highly skilled and experienced audience including C-level executives.

Desired:

• Success selling in LATAM
• Advanced language proficiency in Spanish and/or Portuguese

Location

This role can be anywhere in the US. LATAM direct reports and customers will be in GMT-3, GTM-5 time zones, so working on EST is preferred.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions .