Senior Order Management Analyst

Job Description

Amplitude is the pioneer in digital optimization software. More than 1,400 customers, including Atlassian, Instacart, NBCUniversal, Shopify, and Under Armour rely on Amplitude to power their digital products. Amplitude makes product data accessible to every member of an organization, empowering them to make data-driven decisions that fuel faster product innovation and growth. As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive.

About the role and team:

As markets continue to expand, careers within Amplitude’s Accounting Operations team are critical to the ongoing success of our business. The WW Order Management, Billing & Collections team at Amplitude is part of the Accounting organization, and partners across the business. Your main focus will be to become an expert at deal operations, and order management in order to streamline our revenue team’s recognition process efficiency. The team is versed in communication and provides analytical insights. Our team consists of a dedicated group of professionals with executive presence. We are the key link between Sales and Finance to position Amplitude sales orders for rev rec compliance requirements (working closely with Deal Desk, Sales, IT, Legal, and Finance to maximize shareholder revenue), while creating customer delight.

As a Senior Order Management Analyst, your duties and responsibilities will include:

• Drive Order Management activities including, but not limited to:
• Reviewing and Booking orders
• Working directly with Revenue, and Deal Desk on deal structure
• Proficiency in CRM (Salesforce) and ERP (Netsuite) systems
• Understanding and enforcing basic legal framework around Amplitude offerings
• Financial Reconciliations / Period-end close activities
• Customer account data quality management
• Strong analytical and financial modeling skills to solve complex business problems
• Strong project management skills and experience
• Measured, clear, and concise communication & presentation skills
• Enable the sales team through process and operational improvements
• Assist in User Acceptance Testing [UAT] for CRM and back-end system improvements
• Be able to thrive and adapt in a distributed business structure across multiple geographies and time zones

You'll be a great addition to the team if you have:

• Operational experience with the order to cash process, preferably at a SaaS company
• Excellent analytical, collaboration, and communication skills
• High levels of responsiveness and organizational skills
• Ability to think on your feet and problem solve
• Technical proficiency with the SFDC, ERP System(ex: NetSuite), G Suite (gSheets), MS Office (Excel,). VBA and Macros, a plus but not required.

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.

We care about the well-being of our team: along with excellent health insurance, we offer flexible time off, a monthly wellness stipend, delicious in-office lunch, dinner, & snacks, commuting benefits, a 12-week parental leave, a generous Learning & Development stipend.

The Product: Amplitude is a Digital Optimization System– we help companies understand their users, rapidly release better product experiences, and grow their business. We’re super proud of what we’ve built and continue to build on: a platform that enables companies to thrive.

• Amplitude is a tech company to bet your career on in 2021, according to Business Insider .
• Amplitude went public via a direct listing in September 2021 and is now trading under the ticker AMPL.
• Amplitude is the #1 product analytics solution according to G2.
• Founded in 2012, Amplitude is backed by Benchmark Capital, Sequoia Capital, IVP, Battery Ventures, Y Combinator and other top tier investors.
• We’re a global and fast-growing team! We’ve hired more than 300 people in 2021 and have operations in San Francisco (HQ), New York, Amsterdam, London, Paris and Singapore.
• Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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