Job Description

London (Old Street) | hybrid based

Reporting to the Senior Director, Customer Sucess EMEA, you will be part of a founding leadership team as we build out the region for Airtable's first international office launch.

You will recruit, enable, coach and grow a diverse team of talented Customer Success Managers, supporting accounts across the DACH and Southern Europe region.

Owning all segments, from strategic through to mid-market, commercial and SMB, you will help shape the long-term strategy for the CSM organisation whilst also managing day-to-day operations for the team. You are driven, curious and deeply passionate about ensuring our customers are successful with Airtable.

The ideal leader will have experience scaling teams within a SaaS organisation, excellent communication skills and a track record of removing barriers for customer adoption. This role requires confident leadership, strategic prioritisation and empathetic people management.

What you'll do

• Directly manage and support a team of Customer Success Managers to ensure we are hitting our team and company targets.
• Support the growth and development of your team by recruiting, hiring, training and coaching top talent.
• Provide thought leadership and act as a trusted advisor to our customers by building executive-level relationships with key accounts.
• Report quarterly performance metrics for the team.
• Work cross-functionally to develop, plan and implement new strategies.
• Partner closely with Product and Engineering teams to help shape our product direction on behalf of customers.

Who you are

• You have 8+ years of sales or customer success experience, preferably within an Enterprise SaaS organization.
• You have a regional background across DACH and / or Southern Europe customer base.
• You leverage principles of organisational leadership while managing high performing teams.
• You have repeatedly built successful relationships with large Enterprise accounts throughout your career.
• You lead effectively in a highly dynamic and fast-paced environment.
• You have exceptional organisational, operational and analytical skills.
• Nice to have: You are passionate and enthusiastic about Airtable!
• Nice to have: Fluent German or French speaker.

What We Offer

• Restricted Stock Unit awards (private company stage).
• Excellent group pension scheme.
• Private medical and dental plan options.
• Complimentary mental health support via Modern Health.
• Family planning support via Carrot (fertility, adoption, and surrogacy).
• Annual Learning & Development wallet to support your career development.
• Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.

About Airtable

Airtable is working on the next computer revolution: one where anyone – even without technical training – can create customized applications that fit their needs, build more interconnected teams, and take part in a growing community of people who share what they create. Founded in 2012 and headquartered in San Francisco, Airtable powers teams at more than 300,000 organizations around the world. Our most recent funding round valued Airtable at $11.7 billion and raised $735 million in additional capital, and we're just getting started!