Director, Marketing Operations

Job Description

Purpose of Job

We are seeking a Director of Marketing Operations for a hybrid position at our San Antonio, Corporate Office.
Accountable for business, functional, or operational areas, processes, or programs. Plans, monitors and manages internal projects from initiation through completion. Leads or coordinates project planning, resourcing, staffing, supply and subcontract management, progress reporting, troubleshooting and people management. Ensures project results meet requirements regarding technical quality, reliability, schedule and cost. Monitors performance and recommends schedule changes, cost adjustments or resource additions. Responsible for cost effective expenditures to achieve goals. Provides input to product development and operations regarding attainment of business goals and objectives. Responsible for hiring, developing, and evaluating personnel.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).
• Is accountable for the performance and results of a team within own discipline or function.
• Adapts departmental plans and priorities to address resource and operational challenges.
• Decisions are guided by policies, procedures and business plan; receives guidance from senior manager.
• Provides technical guidance to employees, colleagues and/or customers.
• Responsible for providing systems support for the marketing/sales/service functions and overseeing ongoing updates to the functionality.
• Provides guidance to system users groups and application design teams.
• Approves system modification work orders and recommends priorities.
• Manages multiple change management initiatives of the largest project scope and complexity.
• Coordinates with cross-functional team members to translate business requirements into specifications.
• Responsible for coordination and oversight of test plans.
• Leads financial governance around marketing managed spend.
• Consults with key stakeholders on governance process and documentation.
• Accountable for assessing annual agency incentive compensation performance.
• Owns development of annual G&A departmental budget during operational planning process.
• Manages departmental G&A expenses, including third party resources and discretionary spend.
• May serve as risk management business lead, facilitating development and completion of control tests and action plans across campaign and messaging processes.
• Provides expertise in the area of compliance, audit, and marketing-related issues.
• Owns continuous improvement of processes, etc.
• Ensures processes and procedures are accurate, efficient and align with business objectives.
• Holds team accountable to all documented processes and procedures.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Minimum Requirements:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of experience in program and project management in marketing or marketing operations.
• 3 years of leadership or management experience.
• Demonstrated experience influencing business decisions.
• Demonstrates leadership in managing teams, large scale projects and people (coaching, performance management and employee development), influencing business strategies and solutions, and applying innovative approaches to address business problems and solutions.
• Demonstrated holistic understanding of the business operations and scientific/quantitative analytics.
• Strong knowledge of MS Office. Excellent communication and presentation skills.
• Demonstrated ability to lead and facilitate cross functional teams, sell ideas and obtain Senior Management endorsement, and deliver results.

Preferred Experience:

• Experience leading transformation efforts
• Experience with process mapping, risks and control identification, for automation and efficiency
• Experience driving change management for outcomes
• Strong working knowledge of latest Marketing technologies to include, Adobe Campaign, Adobe ESP, Adobe Experience Manager, Pega, etc.
• Experience with Operational Planning

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700*( this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is not available for this position.